Customer Success Analyst (Remote) at Quidax

Quidax is an African focused cryptocurrency exchange. We enable customers to buy/sell Bitcoin and other cryptocurrencies (Ethereum, USDT and Litecoin) with Naira.

Our vision, which is at the core of what we do every day at Quidax, is to build a world where sending money and value around the globe is as easy as sending a text message. We value positive energy, and clear communication and are committed to building an inclusive environment for people from every background.

We are recruiting to fill the position below:

Job Title: Customer Success Analyst

Location: Remote
Department: Customer Success

What You'll Be Doing

• As the customer success analyst at Quidax, you’ll be the first line for our customers.
• You would be directly responsible for making sure that our customers are able to use our products successfully and even when they are having problems, it would get fixed in the shortest possible amount of time. 
• You would be responsible for keeping track of customer's usage.

Responsibilities
What your day-to-day looks like:

• Monitor customer engagement and satisfaction, and develop strategies to improve the
• Sync with your team lead on direction for the week/day
• Respond to support tickets (relate with our 3rd party partners — shout/fight with them)
• Make customers smile, pacify customers insulting us(sometimes)
• Join in an argument about some random stuff
• Prepare analysis on the top 3 issues customers are facing
• Pass it to the product team to factor into their roadmap and give it highest priority.
• Join the book club meeting.
• It differs from day-to-day.

Job Requirements
What you need to have

• 2 years of experience in customer retention
• Excellent communication skills, relationship management skills, problem-solving skills and critical thinking skills.
• You're truly invested in the tech space.
• Experience in Zendesk, Jira, and Notion and google suite tools.
• Sync with your team lead on the direction for the week/day
• Respond to support tickets (relate with our 3rd party partners — shout/fight with them)
• Make customers smile, pacify customers insulting us(sometimes)
• Join in an argument about some random stuff.
• Prepare analysis on the top 3 issues customers are facing.
• Pass it to the product team to factor into their roadmap and give it highest priority.
• Brainstorm with the team to come up with cool ideas.

Nice To Haves:

• Crypto experience 
• Fintech experience.

Application Closing Date
Not Specified.