Application Support Officer (Applications) at Cornerstone Insurance Plc

Cornerstone Insurance Plc. was incorporated on 26th July 1991 as a private limited liability company and became a Public Limited Liability, quoted on the Nigerian Stock Exchange in 1997. Our organization was established to conduct Insurance business in a professional, ethical and customer-focused manner and has remained committed to these values over the years.

We are recruiting to fill the position below:

Job Title: Application Support Officer (Applications)

Location: Lagos
Employment Type: Full-time

Duties & Responsibilities

• Improve documentation of support policies and procedures
• Application monitoring, performance tuning, testing and availability/capacity planning
• Work closely with DBA function to ensure availability and performance essential database services within application infrastructure
• Ownership of the corporate systems management system including the proactive analysis, tuning and configuration
• Interact with various internal IT support functions, Development, Operations, QA and external 3rd party vendors to troubleshoot and resolve complex problems
• Ability to deploy and support complex 3rd party developed applications. Also Specify, implement, install and configure new third party business applications to ensure that the product meets the needs of the service area, liaising with project managers and suppliers where necessary.
• Active identification of incidents and manage the incident resolution process to provide service recovery.
• Work with appropriate support providers to analyse root cause and provide a permanent fix or workaround.
• Work to provide services to agreed SLA’s and OLA’s.
• To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits.
• To analyze, define and implement interfaces between business applications to provide integrated solutions.
• To provide additional functionality to the business by using the appropriate tool sets to enhance third party applications and develop reports, workflows, web pages and forms and/or new small applications, to maximise the council’s ROI, ensure the efficiency of service and provide enhanced services to citizens.
• To understand the security threats posed to applications which are accessible via the internet, devising and implementing security measures to ensure the integrity of citizen transactions and the confidentiality of council data.

Additional Responsibilities:

• Assist personnel of other departments as a computer resource.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff.

Requirements
Education:

• Bachelor's Degree in Information Services / Business (or equivalent)
• ITIL Service Management Foundation Certification

Experience:

• A minimum of 1 years’ experience in IT, Field support role.

Application Closing Date
10th May, 2023.