Learner Experience Lead at Miva Open University

Miva Open University is an education company building a new kind of university targeted at the African region. Miva is a Pan- African Distance e-Learning University that is built on a couple of beliefs: Firstly, we believe that the traditional brick and mortar approach to tertiary education is no longer a viable option in serving learners on the African continent. This approach will not provide the capacity and efficacy for the people of the region.

We are building a university experience that can leverage excellent academic talent (wherever it is to be found) and digital technologies to create a new, fresh, more efficacious and more accessible tertiary experience. Our second belief is that this new tertiary experience must not only meet but exceed the existing way of doing things in terms of quality, efficacy and preparing learners for the future. We are uncompromising in these beliefs and this is why we are excited to speak to you.

We are recruiting to fill the position below:

Job Title: Learner Experience Lead

Location: Abuja (FCT)

Overall Function

• We are seeking an experienced Learner Experience Lead for our university who will be responsible for enhancing the student experience and ensuring student success.
• The ideal candidate will have a passion for education and a strong understanding of online learning, as well as experience in managing learner support and engagement initiatives, including the setup and management of call centers and software CRM systems.

Key Responsibilities

• Develop and execute a comprehensive strategy for learner support and engagement, including orientation, onboarding, and ongoing support.
• Ensure a high level of customer service and student satisfaction by developing and maintaining relationships with students and providing ongoing support and resources.
• Collaborate with faculty and other teams to design and implement engaging, effective online learning experiences.
• Develop and implement programs to support student success, such as tutoring, mentoring, and career development.
• Analyze data and student feedback to identify areas for improvement in the learner experience and make recommendations to enhance student success.
• Manage a team of support staff, ensuring effective communication and collaboration.
• Set up and manage call centers to provide timely and effective support to students.
• Implement and manage software CRM systems to track and manage student interactions and ensure effective follow-up.
• Ensure that all inbound sales leads are closed through effectively selling and follow-up

Qualifications and Skills

• Bachelor's Degree in Education, Instructional Design, or a related field is required.
• An Advanced Degree is preferred.
• Minimum of 5 years of experience in learner support and engagement in higher education, with a proven track record of success.
• Passion for education and a strong understanding of online learning.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with students, faculty, and staff.
• Ability to develop and execute a comprehensive strategy for learner support and engagement.
• Experience managing support staff and collaborating with faculty and other teams to design and implement effective online learning experiences.
• Strong analytical skills and ability to analyze data and student feedback to identify areas for improvement in the learner experience.
• Experience setting up and managing call centers to provide timely and effective support to students.
• Experience implementing and managing software CRM systems to track and manage student interactions and ensure effective follow-up.

Remuneration
N400,000 - N500,000 monthly (Net) with benefits.

Application Closing Date
19th May, 2023.

Method of Application
Interested and qualified candidates should send their CV and Application Letter to: [email protected] using the Job Title as the subject of the mail. 

Note

• Please ensure your application provides the following information:
  • Your curriculum vitae outlining your academic and professional qualifications as well as your work experience in reverse chronological order with your current, or most recent job first.
• We are determined to change the tertiary landscape in the African region. This is an ambitious objective and we look forward to having a personal conversation with you to take things forward. Thank you for your interest.