Facility / Relationship Officer at Efficacy Construction Company

Efficacy Construction Company Limited is a leading Building Construction Company based in Lagos Nigeria with over 14 years of providing exceptional service in the real estate sphere. Through its productive journey of fourteen years, the company has relentlessly grown to be committed to meeting and satisfying one of the most fundamental desires on the hierarchy of human needs, Shelter. A feat we have achieved through persistent accountability, excellence, reliability, and efficiency since conception.

We are recruiting to fill the position below:

Job Title: Facility / Relationship Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking to hire a highly skilled Facility/Relationship Officer with experience in the real estate industry who will engage with clients and preserve trusting relationships.
• The ideal candidate should like interacting with people in various ways such as in person, through emails, and talking over the phone.
• You must possess excellent communication skills and maintain the core values of the organisation.

Work Duties

• Perform audits of facilities in all managed properties to identify gaps, make recommendations, close gaps and implement an action plan.
• Conduct proactive preventive checks on all facilities to avoid downtime.
• Ensure our properties are prepared ahead for tenant occupancy.
• Ensure all facilities meet government regulations and environmental, health and security standards.
• Market company properties for sale and leases.
• Manage complaints made to facility managers.
• Handle post-client and post-construction issues.
• Listen to and comprehend the client’s problems with the intent to solve them.
• Resolve client and resident complaints quickly and efficiently.
• Keep clients updated on the latest products to increase sales.
• Prepare and send weekly Newsletters.

Qualifications and Background

• Minimum of HND in Property Management or related fields
• 3 - 5 years of experience
• Experience working in the Nigerian Real Estate Industry is a plus.
• Proven experience working in an office environment
• Proficiency in the use of Microsoft Word and Excel.
• Good telephone etiquette.
• Ability to multitask.
• Excellent organisational skills
• Highly organised, thorough and detail-oriented.
• Superior problem-solving skills in business and everyday situations.
• Ability to apply critical thinking skills to resolve difficult issues.
• Ability to remain calm in frustrating situations.
• Effective written and oral communication abilities.
• Excellent recordkeeping and data entry skills.

Application Closing Date
26th May, 2023.