Customer and Technical Support at Isidore Agritech Limited

Isidore Agritech Limited is a reliable growth partner for agri-businesses in Africa. We offer access to technology, information, and extension services to enable higher-quality food production and security. Isidore’s main product - Jinja Marketplace mobile app - is an all-in-one supply chain platform that connects buyers and sellers of agric commodities, fresh produce, logistics, and other extension services. Our Jinja platform simplifies the way businesses buy so that they can focus on building a solid and profitable business.

We are recruiting to fill the position below:

Job Title: Customer and Technical Support

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a Customer Superstar who will be responsible for developing long-term relationships with our customers.
• You must be a reliable, analytical and hard-working individual, interacting with both our Internal teams as well as clients. You are a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast paced, dynamic environment.

Responsibilities

• Respond to user inquiries and provide technical support via email, chat, or phone.
• Assist users in navigating the app and resolving any technical issues they may encounter.
• Resolve user complaints and ensure that their needs are met promptly.
• Manage and maintain a database of customer information and inquiries.
• Stay up-to-date with our app's features and updates and inform users accordingly.
• Monitor and respond to user feedback on social media and other relevant platforms.
• Work collaboratively with other departments to provide the best customer service and user experience possible.
• Provide input and feedback to management to continuously improve the app's functionality and user experience.

Qualifications

• Minimum of 2 years experience in customer support for a software company
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and manage time effectively.
• Familiarity with social media platforms and ability to monitor and respond to user feedback.
• Experience in customer service or technical support is preferred.
• Demonstrated experience of having used software tools to provide excellent customer support
• Ability to work well in a team and a fast-paced environment.
• Availability to work flexible hours, including weekends and evenings.

Application Closing Date
15th May, 2023.