Manager - Wholesale Delivery at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position of:

Job Title: Manager - Wholesale Delivery

Job Requisition ID: 2736
Location: Nigeria
Job Type: Full time

Job Description
The Manager Wholesale Delivery will be accountable to achieve the following objectives:

• Provide End to end solution design of L2VPN, L3VPN and SDH P2P or P2MP 
• Support on delivery of end-to-end wholesale capacity and managed network services (MPLS), both internationally and domestically within OpCos by working with the network teams within OpCos 
• Prepare change request for service implementation and submit on the relevant internal server, follow the change implementation with implementation team or managed service entity 
• Track service usage for customer and recommend possible upgrade solutions 
• Implement work around solutions whilst permanent solutions are being negotiated to alleviate capacity bottleneck 
• Identify future capacity requirement spikes due to market changes and provide inputs to the capacity management team 
• Support the delivery of systems through 3rd parties, consortiums, international operators with other priorities 
• Provide various reports for wholesale to monitor the network and the services 
• Liaise with the GEBU SPOC and with the Enterprise business units for multi-country enterprise fixed line last miles implementation
• Ensure full customer satisfaction over the wholesale service delivery process.

Role Deliverables

• Inputs to complex client proposals, both internal (MTN OpCos, Enterprise business units) and external, from a technical point of view 
• Analysis of the utilisation of the current connectivity infrastructure 
• Inputs for asset investment recommendations 
• Integrated carrier wholesale solution design/landscape 
• Support Updating Opco implementation strategies 
• Support customers, suppliers and make sure that the service is delivered on an agreed level of quality 
• Lead and manage cross-functional, collaborative teams on standard IP/MPLS network architecture development or process improvement initiatives 

Role Dependencies:

• Inputs for wholesales business units in client solution designs 
• Understand the sales service order form and the customer requirements and translate to a technical solution 
• Keep updated records of the services provisioned and circuit on the Global MTN infrastructure 
• Technical solutions alignment to regulatory approval across multiple jurisdiction

Experience

• At least 10 years experiences in Telecommunications, with planning, implementation and operational experience 
• At least 5 years experiences in fixed infrastructure and IP environment 
• Experience on IP, OTN, WDM and SDH 
• Experience on Huawei transmission equipment (OSN) 
• Experience on Huawei IP equipment (NE40) 
• Experience in multi-country network solutioning, International Carrier Business, Submarine Cable consortiums 
• Experience on technical specification and procurements processes -
• Experience on leading vendor negotiations.

Competencies: 

• Key business soft skills including but not limited to problem solving, information processing, analytical understanding of key industry trends, influencing and motivating team members  
• Data interpretation, quality focus, continuous improvement, keen to innovation and research and development, risk management and reporting skills 
• Strong communication skills 
• Highly client driven interactions.

Other:

• Regional and international travel.

Application Closing Date
16th May, 2023 (12:59 PM).