Community Manager at Links and Metrics Limited

The Links are the big-picture digital creative and strategic thinking that we use to connect you to your customers. The Metrics are the measured-delivered results after connecting your business to HER customers. From high-level strategy & creative thinking to pixel-perfect execution & performance, we bust our asses to add value to your business. We think big, bring ideas to life, design experiences & tell stories that make your customers happy.

Links And Metrics, Where hard work Meets passion and SMART WORK! Great businesses are not born great, but they are forged into the powerhouses they are today; our mission is to specialize in forging brands into these giants by providing best-in-class marketing services that guarantee business growth and ensure you outclass your competition.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Employment Type: Full-time

Job Description

• If you are a tech-savvy professional, experienced in social media, communication, and customer care, we would like to meet you.
• Our ideal candidate has exceptional oral and written communication skills and can develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our digital community.
• Ultimately, you should be able to act as the face and voice of our brand and manage all country-level community communications in conjunction with other community managers.

Responsibilities

• Monitor and attend to queries, concerns, and comments posted on the company’s social media platforms.
• Generate content from the digital marketing strategy, and provide weekly reports on feedback, outstanding queries, and support provided.
• Organize and participate in events, training, and activities to build community and boost brand awareness.
• Coordinate with Digital Marketing and Customer Care team meetings to ensure brand consistency and work.
• Liaise with multifunctional departments to stay updated on product and features development.
• Build relationships with existing members of the community, potential members, and other stakeholders.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up to date with current technologies and trends in social media, design tools, and applications.

Requirements

• Bachelor's Degree in Marketing or in a relevant field will be an additional advantage.
• 1 - 3 years work experience.
• Excellent Communication skills- verbal, written, and analytical.
• Proven work experience as a community manager and or digital customer care
• Ability to identify and track relevant community metrics.
• Excellent written, and verbal communication skills, analytical skills, and multitasking
• Hands-on experience with social media and customer care management for brands
• Knowledge of online marketing and marketing channels
• Excellent people skills to be able to deal with members.
• Able to close the feedback loop and work independently.

Salary
N100,000 / month.

Application Closing Date
24th May, 2023.