Head of Technology Operations at Kuda Bank

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Title: Head of Technology Operations

Location: Lagos, Nigeria
Category: Tech
Job type: Full time

The Role

• The Head of Technology Operations is an exciting and challenging senior leadership position, responsible for overseeing and managing the day-to-day technology operations of the organization.

The key responsibilities of the role include:

• Technology Strategy: Developing and implementing a technology strategy aligned with the overall business strategy of the organization
• Technology Infrastructure: Overseeing the design, implementation, and maintenance of the organization's technology infrastructure, including networks, hardware, software, and other technology systems
• Technical Support: Managing the technical support function of the organization, ensuring that technology-related issues are resolved in a timely and effective manner
• Vendor Management: Managing relationships with technology vendors and service providers, ensuring that services are delivered effectively and efficiently
• Budgeting and Resource Allocation: Developing and managing the technology operations budget, including resource allocation and forecasting
• Team Management: Leading and managing a team of technology professionals, providing guidance, coaching, and development opportunities to ensure that the team is effective and aligned with the organization's goals
• IT Security: Ensuring the security of the organization's technology systems and data, including developing and implementing security policies and procedures, monitoring security threats and risks, and responding to security incidents
• IT Governance: Work with subject matter experts to develop and implement IT governance policies and procedures, ensuring compliance with relevant laws and regulations, and managing IT-related risks
• Service Operations Management: IT Incident/Problem management, change management, Business Relationship Management, Service Monitoring

Requirements

• Bachelor's or Master's Degree in Computer Science, Information Technology, or a related field
• 7+ years experience in similar leadership Tech Operation roles
• Technical expertise: Extensive knowledge and experience in the latest IT technologies, systems, and processes including cloud computing, networking, cybersecurity, database management
• Leadership and management skills: A strong leader who can motivate and manage a team of technical professionals effectively; excellent communication, collaboration, and interpersonal skills, as well as the ability to delegate tasks and manage projects
• Strategic thinking: Ability to develop and implement strategic plans that align with the overall business goals of the organization; must be able to assess the organization's IT needs, identify potential risks and opportunities, and develop plans to improve performance and efficiency
• Problem-solving skills: Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues quickly and effectively
• Industry certifications: ISO 2000 certification and ITIL (desirable)

Benefits
Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option.

Application Closing Date
Not Specified.