Sponsorship Participant and Reporting Specialist at Plan International

Plan International is an independent development and humanitarian non-profit organisation that advances children’s rights and equality for girls. We support children’s rights from birth until they reach adulthood, and enable children to prepare for - and respond to - crises and adversity. We believe in the power and potential of every child, but know this is often suppressed by poverty, violence, exclusion and discrimination.

We are recruiting to fill the position below:

Job Title: Sponsorship Participant and Reporting Specialist

Location: Globally, Flexible
Functional Area: Sponsorship
Grade: GH4 or equivalent.
Reports to: Head of Sponsorship Operations

Role Purpose

• Plan updated global strategy asks for a transformation of our core sponsorship product, representing the voices of the children and communities where we work, evolving to take advantage of the growing digital capability in society. Building on our core one to one relationship product to a broader set of products tailored to the various contexts and geographies in which we work and to the profile of donors who give and engage in a display of global solidarity.
• Child Sponsorship is Plan's largest source of global support and income for delivering programmes. The sponsorship team manages our global sponsorship participants of over 1.4 million sponsors and sponsored children, ensuring performance in sponsorship against KPI's and identifying/promoting best practice. The sponsorship team overseas the processing, transfer and integrity of our global sponsorship data.
• This role will support the transformation the way sponsorship in Plan International operates. 1-2-1 sponsorship has been identified as a critical element of Plan International’s new strategy, which calls for a transformation of sponsorship by strengthening and optimizing it.
• The role is required to manage the Global Sponsorship Participant and reporting to support the growth in the number of children and sponsors that Plan works with.
• The role will work with relevant colleagues to ensure all policies and processes relating to Sponsorship Participant policy and procedures are complied with, relevant and allow for the effective assignment and retention of Sponsors and engagement of Sponsored Children.
• The post holder will be responsible for the analysis of sponsorship data/information and reports to support continuous improvement of sponsorship communications / programme / initiatives and will coordinate and support the sponsorship participant long-term and annual planning process and will follow -up and monitor the implementation.

Dimensions of the Role

• Manages the allocation of approximately 200,000 Sponsored children per annum to 20 Plan National Offices to support global Sponsorship growth.
• Co-ordinates the enrolment of sponsored children across 50 countries to achieve annual caseload objectives.
• Ensure all policies and processes relating to Sponsorship Participant seek to minimise overheads and support organisational growth
• Ensures relevant and timely global management reporting and analysis on all aspects of Sponsorship data
• Works with the Head of Sponsorship Operations in developing an updated global long -term sponsorship participant allocation plan and annual plans in coordination with all RHs, COs, NOs.
• To collaborate with National Organisations and Plan Programme Countries to achieve agreed sponsorship participant annual plans.
• No budget holder and no direct reports

Accountabilities
Global Sponsorship Participant Long -term plan and annual plan:

• Consolidates and maintains an updated and approved global long-term sponsorship participant allocation plan and reports any issues to the Head of Sponsorship Operations
• Provides inputs to Hosp for the annual sponsorship participant planning guidance
• Collates and reviews information from regions for the global participant allocation plan annually and updates the long-term global participant allocation plan for review of Head of Sponsorship Operations
• Monitors the implementation of the Sponsorship participant allocation plan to be within the agreed targets and limits to minimise overheads and reports variances and issues to Head of Sponsorship Operations
• Works with NOs to meet their sponsorship growth forecasts to achieve Country Sponsorship Participant targets and the implications of sponsorship participant movements are understood and managed.

Allocation of Sponsorship Participant to NOs in response to NO marketing requirements:

• Pooling:
  • Allocation is in line with agreed targets identified through the annual planning process
  • Variations from annual targets are negotiated and agreed with NOs. Report any and resolutions to Head of Sponsorship Operations
  • Requests for SCIs fulfilled within agreed timelines.

Carry out regular analysis of global performance management reports on sponsorship participant and other sponsorship reports:

• Regular reporting and analysis of CO and NO trends (assigned, unassigned, submitted, pooled, dual enrolment). Issues/ variances including meeting timelines of phase -in enrolment and phase-out cancellations.
• Follow -up Sponsorship participant issues with NOs and COs via RH
• Best practice as well as actions required to resolve issues is provided with the Head of Sponsorship Operations
• Timely informs Head of Sponsorship Operations on challenges in Sponsorship participant
• Generate/consolidate needed data/reports (including NO SC letter quality review) to support the global sponsorship quarterly performance report in coordination with staff responsible for the report.
• Analyse sponsorship data, information and produce reports to be shared with relevant stakeholders periodically for learning and to support continuous improvement of sponsorship.

Phase-out:

• Update approved phase -out plan file/spread sheet and track cancelation timelines
• Inform Hosp on actions taken to address issues /gaps
• Pool replacements in advance where needed

Control Environment:

• New enrolments, usable visibility, cancellations, absent SCs are monitored and reported
• Breaches in business rules are identified and actions advised to resolve.
• Check known issues that impacts on sponsorship participants and advise Hosp on actions
• Advise the Head of Sponsorship Operations of any risks associated with gaps in or incorrect application of Sponsorship Participant policies and procedures

Data Assurance / Reconciliation:

• Work with NOs on a regular basis (at least once a year) to ensure data related to sponsorship participant transactions at NO and ChildData are reconciled.

Power BI:

• Coordinate changes and Implement improvements to sponsorship reporting on Power BI
• Provide training to users of the sponsorship reports in Power BI
• Represent sponsorship on Power BI initiatives and discussions
• Act as contact person for Sponsorship Participant data/information
• Provides consistent and quality support on Sponsorship Participant issues to Field (RH-COs) and NO users on a timely manner
• Supports Sponsorship projects as agreed with the Head of Sponsorship Operations

Key Relationships
The role will report directly to the Head of Sponsorship and have close coordination with the following internal teams:

• Regional Sponsorship Partners /Managers /Focal points
• CO Sponsorship Managers
• NO Sponsorship Team
• GH IT Application team
• GH MER
• GH Data Warehouse
• Head of Sponsorship Operations
• GH Sponsorship Team
• Director of Sponsorship
• Director of Program and Operations

Technical Expertise, Skills, and Knowledge
Essential:

• Effective communication, written and verbal and able to communicate complex business requirements and build relationships with colleagues at long distance.
• Delivers high performance and outcomes to agreed deadlines.
• High standards of accuracy
• Excellent knowledge of optimising databases to ensure optimal business processes.
• Excellent understanding of both Global Sponsorship processes and systems.
• Good skills in capturing, analysing, managing, retrieving and disseminating information effectively using appropriate information channels
• Strong collaboration skills and excellent interpersonal skills, working with people from different cultures with integrity and honesty.
• Strong negotiation and influencing skills
• Ability to work flexibly as part of a dynamic and fast-paced team.
• Excellent organisational skills and attention to detail.
• Creative thinking and problem-solving abilities.
• With initiative and creative ideas for ways to develop and improve presentations
• Strong critical thinking and analytical skills.
• Significant knowledge and expertise within Excel, Word, Outlook and query tools
• Well organised with the ability to manage multiple priorities

Desirable:

• Experience of managing supply and demand situations within a global INGO environment and particularly within the field of child sponsorship,
• Statistics, working with global data sets and stakeholders.
• Project management skill

Salary
We will be happy to disclose the salary and applicable benefits to applicants as part of this process, however, please kindly note that the salary and employment benefits will be set according to your location and therefore it is not possible to include full details here. As an indication if this role was based in the UK the salary would be circa £34,000.

Application Closing Date
25th May 2023

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Please note that employment terms will be as per the standard terms and conditions in the country where you are based.