Sales and Customer Service Representative at Subtle Fabrics Limited

Subtle Fabrics Limited, a Supplier and Marketer of high-end fabrics located in Lagos Island is recruiting a young, driven, and customer-savvy professional to fill the position below:

Job Title: Sales and Customer Service Representative

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Summary

• Our client is seeking to hire a young and dynamic individual for the role of Sales and Customer Service Representative to assist in the order fulfillment & customer relations processes - handling point-of-sales inquiries, order processing, shipment &delivery of orders, follow up, etc.

Job Description

• Receive and attend to all inquiries objectively.
• Track the progress of inquiries with strategic follow-up and converts to sales.
• Exhibit persuasive skills in order to convert inquiries and leads sales.
• Process customer orders by passing them on to the Community Manager for quality check and then arrange for delivery.
• Give accurate updates on the progress of goods to customers.
• Follow-up with customers to confirm receipt of goods and receive feedback and request for a customer review via Google form and video.
• Attend to customers on all instant messaging and social media platforms - Telegram, WhatsApp, Facebook, Instagram, Twitter, and Website.
• Receive orders and process them via the boardroom on WhatsApp.
• Follow-up with dispatched orders and keep customers up to date.
• Keep a daily tracker of customers' inquiries and give weekly reports of status and revenue.
• Provide weekly and monthly reports to management.
• Keep the customer database updated with customers' details.

Job Requirements

• Candidates should possess a minimum of HND / OND qualification with 3 - 5 years work experience.
• Must reside within Lagos Island and its environs i.e. Lagos Island, Yaba, Mushin, Ijora, Surulere, Ebute-Metta, etc.
• Proven work experience in Sales, Customer Service, Operations Management, or similar roles.
• Must be courteous, polite, and respectful.
• Basic photo & video editing skills.
• Must be persuasive and able to close sales with prospective customers.
• Must have a good command of the English language (speaking and writing.
• Must be very familiar with the use of instant messaging/social media platforms; Telegram, WhatsApp, Facebook, Instagram, Twitter, and website.

Salary
N50,000 - N60,000 monthly

Application Closing Date
24th May, 2023.

Method of Application
Interested and qualified candidates should send their Applicaton and CV to: hello.customerexperiencehq@gmail.com using the Job Title as the subject of the mail.