Duty Manager at WosAm Arena Limited

WosAm Arena Limited is a leading hospitality company known for its exceptional service and luxurious accommodations. Our hotel is located in Ago-Iwoye, offering a range of amenities and world-class facilities to cater to our guests' needs. We are committed to providing an outstanding guest experience and creating a warm and welcoming atmosphere for everyone who walks through our doors.

We are recruiting to fill the position below:

Job Title: Duty Manager

Location: Ago Iwoye, Ogun
Employment Type: Full-time

Job Description

• Are you a dynamic, experienced, and highly motivated individual with a passion for the hospitality industry?
• Do you possess excellent leadership skills and thrive in a fast-paced, customer-oriented environment? WosAm Arena Limited is seeking a dedicated Duty Manager to join our team
• This is an exciting opportunity to contribute to the success of our prestigious hotel and provide exceptional service to our valued guests.

Responsibilities

• Oversee all aspects of hotel operations, ensuring smooth and efficient day-to-day management.
• Supervise and lead a team of staff, including front desk personnel, housekeeping, and maintenance teams.
• Maintain high standards of service and guest satisfaction by continuously monitoring operations and addressing any issues promptly.
• Handle guest inquiries, concerns, and complaints with professionalism and resolve them to the guests' satisfaction.
• Collaborate with department heads to develop and implement effective strategies to maximize revenue and occupancy.
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness, safety, and adherence to brand standards.
• Manage and optimize hotel inventory, including room allocation, rates, and availability, in coordination with the reservations team.
• Train and develop staff, ensuring they are well-equipped with the necessary skills and knowledge to deliver exceptional service.

Qualifications and Skills

• Candidates should possess a Diploma / Degree in Hospitality Management or a related field with 3 - 5 years relevant work experience.
• Previous experience in a managerial role within the hospitality industry, preferably in a hotel setting.
• Excellent leadership and team management abilities.
• Strong interpersonal and communication skills, with the ability to build positive relationships with guests, staff, and stakeholders.
• Proven problem-solving and decision-making skills.
• Solid understanding of hotel operations, including front office, housekeeping, maintenance, and F&B.
• Exceptional organizational and multitasking abilities.
• Proficiency in hotel management software and computer systems.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Application Closing Date
30th May, 2023.

Method of Application
Interested and qualified candidates should send their detailed Resume outlining their relevant experience and why they believe they are the ideal candidate for the position to: recruitment.wosamarena@gmail.com using "Duty Manager" as the subject of the email.

Note: Only shortlisted candidates will be contacted for further consideration.