Senior Strategy and Operations Associate (Remote) at ETAP Auto Insurance

ETAP is a car insurance app that makes buying and claiming on car insurance as easy as taking a picture, using lightning-fast technology to prevent frauds, unlock better experiences and fairer prices for our customers by offering risk profile based instant cover, crash notification and emergency support, instant claims payment, introducing flexible automated payment plans as well as showing driving behaviour insights with driver score (per trip completed) and Safe Driving Rewards for drivers who drive safely.

ETAP is the most powerful car insurance app in Africa that is setting a new standard for the insurance industry in Africa. By upending the traditional insurance model, we have transformed vehicle insurance from a necessary inconvenience to a rewarding and personalized experience.

We are recruiting to fill the position of:

Job Title: Senior Strategy and Operations Associate

Ref: 4MD4E6RY4V
Location: Nigeria (Remote)
Job Type: Full Time

The Role
Your responsibilities will include:

• Conducting market research and analysis to identify growth opportunities in the African market
• Developing business plans and financial models to support the evaluation of strategic initiatives
• Supporting the implementation of strategic initiatives, including new product launches, partnerships, and market expansion
• Collaborating with cross-functional teams to drive strategic projects and initiatives to completion
• Developing and maintaining relationships with key stakeholders, including customers, suppliers, and partners
• Monitoring industry trends and competitive landscape to inform strategic decision-making
• Assisting in the preparation of presentations and materials for senior leadership and board meetings
• Supporting the development and execution of ETAP's long-term strategic plan
• Developing and implementing the overall operations strategy for ETAP, working closely with the executive team to ensure alignment with the company's mission and goals.
• Building and managing a team of junior operations professionals, providing mentorship, guidance, and support when needed.
• Ensuring that the daily activities of the business, encompassing areas such as customer success, managing claims, and administering insurance policies, are treated in a timely and orderly manner.
• Continuously review and improve operational processes, systems, and procedures to enhance efficiency and effectiveness, while ensuring compliance with regulatory requirements and company policies.
• Collaborating closely with other departments, including product, technology, marketing, and finance, to ensure a seamless and integrated approach to operations.
• Ensuring that KPIs are met or exceeded, including customer satisfaction, claims processing time, and overall business growth.
• Developing and implementing standard operating procedures (SOPs) and best practices for the operations team.
• Monitoring industry trends and best practices, and making recommendations for operational improvements and enhancements.

Ideal Profile
Skills required:

• You have a Bachelor's or Master's Degree in Business Administration, Economics, Finance, or a related field.
• You have a minimum of 4+ years of experience in strategy consulting, investment banking, or corporate strategy.
• You have experience in the insurance industry or in a customer-facing environment, which is preferred.
• You have strong analytical and problem-solving skills and the ability to make data-driven decisions.
• You have excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• You have a proven ability to manage and prioritize multiple projects simultaneously.
• You have strong financial modeling skills, with the ability to develop and analyze business plans and financial projections.
• You have experience working in Africa, which is preferred, with a deep understanding of the region's cultural and business practices.

What's on Offer?

• Flexible working options
• Fantastic work culture
• Leadership Role

Application Closing Date
Not Specified.