Recovery Officer at Rigo Microfinance Bank Limited

Rigo Microfinance Bank is a company providing financial services for micro, small, and medium enterprises. Its products and services include group loans, SME loans, consumer lease finance, retail lease finance, education support loans, and more.

We are recruiting to fill the position below:

Job Title: Recovery Officer

Location: Lagos

Tasks and Responsibilities

• Handle customers questions or complaints.
• Negotiate payoff deadlines and payment plans.
• Build trust with debtors.
• Identify gaps in the system and recommend solutions.
• Keep track of assigned accounts to identify outstanding debts.
• Plan course of action to recover outstanding payments.
• Locate and contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Investigate and resolve discrepancies.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Comply with requirements when legal action is unavoidable.

Requirements and Skills

• Minimum of a B.Sc in any field is preferred for organizational abilities and attention to detail.
• 1 - 2 years experience as a recovery officer.
• Proven experience as debt collector.
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Ability to be polite and compassionate without lacking confidence.
• Must reside around AJah, Awoyaya, Ibeju Lekki axis.

Application Closing Date
30th August, 2023.