Customer Service Representative at Chrisvirgy Apartments

Chrisvirgy Apartment is a luxury service apartment located at Sirakoro Street, Wuse 2 Abuja. We specialize in delivering unrivalled hospitality services to our esteemed clients both locally and overseas. Located in Wuse 2. As a result of our avid commitment to customer satisfaction, we’ve designed a super comfortable and luxurious apartment that exudes class and replicates home. We’ve been able to achieve this tremendous feat owing to our unwavering commitment to ensuring that our clients get value for their money.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Managelargeamounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements and Skills

• Candidates should possess a B.Sc Degree with a minimum of 3 years experience.
• Proven customer support experience or experience as a Client Service
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Remuneration
N70,000 Monthly.

Application Closing Date
28th May, 2023.