Test Day Coordinator at the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
 
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

We are recruiting to fill the position below:

Job Title: Test Day Coordinator

Location: Lagos, Nigeria
Contract Type: One (1) Year Fixed Term Contract
Pay Band: BRC-4-F

Role Purpose

• The purpose of this role is to ensure effective and efficient delivery of Exams in Nigeria.
• To manage Venue Supervisor engagement, relationship, and performance.
• To co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer services.
• To be point of contact for Venues/Test Day Supervisors on test day.
• To work closely with Operations staff colleagues to ensure exam registration and paper delivery are in place for test day and oversight on post-test activities.

Main Accountabilities

• Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly.
• Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
• Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications 
• Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
• Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon.                                                                             

Qualifications

• University Degree in any subject or relevant qualification

Role Specific knowledge and experience:

• Experience working in a busy operational environment delivering high levels of customer service.
• Ability to ensure compliance, risk, and security standards are monitored and maintained
• Role holder must have existing rights to live and work in the country the role is based.
• Role holder may be required to work on weekends and to supervise in centres outside of primary base.

Desirable:

• Experience of supporting delivery of computer-based exams

Language requirements:

• Fluency in written and spoken English

Salary
NGN7,363,086.00 / annum plus benefits

Application Closing Date
4th June 2023; 23:59 South Africa Time