Center Manager Operations & Technical and Centre Manager Administration at PayChex International Marketing Limited - 4 Openings

PayChex International Marketing Limited is a wholly owned Nigerian company providing a wide range of Electronic/Virtual value added services, integrated marketing solutions and consulting services. It is managed by a team of experienced and purpose driven professionals with a combined work experience spanning over 20 years.

PayChex International Marketing Limited's brand is People Development and Empowerment. Our mission is to be pre-eminent and the most efficient virtual product distribution channel for all Virtual and Pin based prepaid products in Nigeria, with a focus at buidling the largest Multi-level Marketing network equipped with a motivation for empowerment. Our values are: Ownership - We take the initiative to do what's needed, Team Spirit - We work as one, united by common principles and attitudes, Entrepreneurship - We allow out of the box ideas to thrive and Achievement - We don't only set tall goals;we always aim to outwit expectations.

We are recruiting to fill the position below:

Job Title: Center Manager Operations & Technical and Centre Manager Administration

Locations: Benue, Kano, Kwara and Plateau
Employment Type: Full-time

Job Description
Center Manager Operations & Technical:

• Manage the Emergency Call Centre including operations & technical.
• Maintain and improves call centre operations by monitoring system performance; idenitfying and resolving problems; preparing and completing actions plans; completing system audits and analyses; managing system and process improvements and quality assurance programs; installing upgrades.
• Review and prepare monthly operational reports by collecting, analyzing and summarizing data and trends.
• Attend managerial meetings to communicate changes, issues and opportunities.
• Ensure the servers are working 24/7
• Support any IT issues within the centre.
• Ensure that the agents and supervisors have all their tools and applications running.
• Assist the Centre Manager Administration in pooling out reports for the weekly and monthly report.
• Monitor random incoming calls to improve the call quality and reduce the errors and track operator's performance.
• Carrying out maintenance works on all systems at the centre.
• Relating and corresponding with all emergency responce agencies.
• Review of calls recieved per agent weekly, reporting agents who decline or put their systems on busy during their shift.
• Any other duties assigned.

Centre Manager Administration:

• Administration of test and interview at your centre for new applicants or open positions.
• Review of leave requests, ensuring a response is recieved from HR department.
• Assessing staff attendance and reporting inconsistent staff.
• Sending weekly staff attendance report to HR department.
• Daily inspection of the sanitary condition of the centre.
• Investigating and reporting of unruly staff and staff conflict.
• Purchasing and accounting (pictorial and reciept provision) for consumables monthly.
• Attending managerial meetings to communicate changes issues and opportunities.
• Any other duties assigned.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 4 years work experience.

Application Closing Date
5th June, 2023.

Method of Application
Interested and qualified candidates should send their CV to: pirit@ecc112.com using the Job Title as the subject of the email.