Floor Manager at MediaPlug Africa

MediaPlug is a leading media and entertainment company that provides a wide range of services to clients in the television, film, and digital media industries. MediaPlug is experienced in media marketing, products and services advertising, and tourism media marketing. The company promotes its services and content through digital marketing and social media channels, as well as print and outdoor advertising.

We are recruiting to fill the position below:

Job Title: Floor Manager

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Summary

• As a Floor Manager at ahigh-end club and restaurant, you will be responsible for overseeing the smooth operations of the establishment.
• Your role will involve managing the floor staff, ensuring excellent customer service, maintaining a vibrant at mosphere, and collaborating with the kitchen and bar teams.
• You will play a crucial role in creating a memorable experience for our patrons.

Responsibilities

• Supervise and coordinate the activities of the floor staff, including servers, hosts/hostesses, and bartenders
• Train and onboard new team members, ensuring they understand service standards and protocols
• Monitor the dining area to ensure proper setup, cleanliness, and organization
• Interact with customers to ensure their satisfaction and promptly address any concerns or issues
• Collaborate with the kitchen and bar teams to ensure efficient service and timely delivery of food and beverages
• Manage inventory and supplies, including ordering and restocking as needed
• Oversee compliance with health and safety regulations
• Handle scheduling and staffing requirements to maintain appropriate staffing levels.

Requirements

• Candidates should possess a Bachelor's Degree 
• Minimum of 2 years of experience in a supervisory or management role
• Previous experience in an A-list club, hotel, or high-end restaurant
• Strong leadership and communication skills
• Excellent customer service and problem-solving abilities
• Ability to work in a fast-paced environment and handle high-pressure situations
• Knowledge of food and beverage operations and industry best practices.

Application Closing Date
12th June, 2023.