Customer Operations Engineer at Arnergy Solar Limited

Arnergy is a distributed utility providing energy reliability to SMEs and economic clusters in emerging market with flexible acquisition options including energy Subscription (ES) based on monthly fixed fee, consumer financed Lease to Own (LO) with monthly instalment or a Outright Sales (OS) option. Arnergy is on track to deploy excess of 100 Megawatt installed PV capacity powering more than 35,000 businesses across impact sectors not limited to Healthcare, Education, Hospitality by 2023. If you are excited to be part of the solution to Africa's energy crisis starting with Nigeria, we are happy to have you on board.

We are recruiting to fill the position below:

Job Title: Customer Operations Engineer

Location: Lagos
Job Type: Full Time

Job Description
You’ll focus on:

• Maintaining a record of all customer/solution details and project milestones.
• Maintaining logs of all required repairs and maintenance.
• Educating customers on energy efficiency, conservation, reliability and systems operations.
• Ensuring energy reliability and a good customer experience.
• Scheduling of quarterly preventive maintenance activities within the region.
• Performing all aspects of corrective and preventive maintenance and general oversight as required.
• Ensuring that all operation and maintenance activities performed at customer sites comply with OEM guidelines.
• Performing site assessment and load analysis on prospects' facility where required.
• Project implementation quality assurance and control.
• System commissioning of all installations.
• Ensuring snag reporting following system commissioning.
• Ensuring site acceptance and job completion signoff at project closure.
• Timely response to escalation and resolution of faults in line with set Service Level Agreement.
• 24/7 availability for emergency call-outs.
• Documenting, storing and sharing knowledge from field activities, incidents and notable equipment behaviours.
• Providing timely written reports and feedback from field operations.
• Contributing to OPEX reduction by keeping work activities within budget with appropriate financial reports.
• Ensuring full compliance with the company's HSE policy.
• Incident management for incidents relating to all solar deployments within the region.
• Proper representation of the brand at every interaction with customers and the general public within the region.
• Regular update to Customer Operations Manager.

Requirement and Skills
You’ll be a good fit for this role if you have:

• Minimum of an HND / B.Sc in Electrical Engineering or Electrical & Electronics Engineering.
• Minimum of 2 years of related experience.
• Good technical knowledge, diagnostic and problem solving skills.
• Ability to learn and work on changing and emerging technologies.
• Ability to build an environment and relationship of trust and credibility with customers, in order to best promote Arnergy in the local market.
• People-management skills.
• Ability to evaluate and target potential customers.
• Good knowledge of Microsoft Office suite (Google Drive) i.e. Microsoft Word (Google Doc), Excel (Google sheet) and PowerPoint (Google Slide).
• Reside on the Island
• A driver’s License

We’d also like to see:

• Excellent written and verbal communication skills
• Ability to travel as required
• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Compliance oriented, good interpersonal skills
• Excellent time management, task prioritizing and organizational ability
• High level of attention to detail.

Application Closing Date
Not Specified.