Technical Support Engineer at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos
Employment Type: Permanent
Department: Technology

Job Purpose

• The Technical Support Engineer role comprises of providing L2 technical support to all transactional processing incidents, servers, storage, networks and services, in line with OCC objectives.
• The Technical support Engineer must have a solid understanding of Interswitch service offerings, products and processes; must be an eager and fast learner and possess the ability to communicate clearly and precisely.

Responsibilities
Monitor Systems

•  Monitor the performance, health and capacity of :
  • Servers
  • Databases
  • Services
  • Storage
  • Network Links
• Use a variety of monitoring tools like Nagios, Solarwinds, Kibana, PagerDuty, etc.

 Troubleshoot Problems:

• Work and be a first responder to troubleshoot transaction failures
•  Closely follow Standard Operating Procedures (SOPs) for known incidents
• Coordinates with 3rd parties, customer contacts and or other technical teams to resolve the incidents

Track all Issues:

•  Track and document all issues and resolutions in details according to the established process
•  Follow up on the issues escalated to the 3rd parties until the issue is fixed.

Report Incidents:

•  Escalate complex incidents that require longer troubleshooting to defined tertiary level Support Engineers for assistance in reaching a resolution and determining the root cause of the incidents
• Keep all relevant stakeholders aware of relevant, known issues and steps taken to reach a resolution.

Education and Experience

• Academic Qualification(s): A tertiary qualification (e.g. related to Information Technology) and/ or equivalent experience
• Professional Qualification(s): ITIL V3 Foundations Certification (achieved). Other qualifications not mandatory but recognised.
• Experience (Number of relevant years): 12 -18 months experience in technical support within a financial technology environment or trouble-shooting role;

Application Closing Date
31st May, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online