Technical Specialist at Philban Consulting Limited

Philban Consulting Limited - Our Client remains Number 1 smart home security provider in Nigeria. Their services is designed to help protect and connect families, businesses and larger commercial customer every day. their continuous innovations, advanced technology and strategic partnerships has helped to deliver products and services that help protect life and valuables, whether at home, your business or on the go.

They are recruiting to fill the position below:

Job Title: Technical Specialist

Location: Lagos
Employment Type: Full-time

Description

• We need a Technical Specialist, who would play a key role in driving the innovation and transformation efforts in markets across the country for our client.

Position Overview

• As a Technical Specialist, you will be a Smart Home solutions expert and a brand ambassador for their customers.
• Often acting as the key point of contact for home automation clients, answering inquiries, providing technical advice, and demonstrating how to use new products and services.
• You will play a critical role in providing a world-class, consultative customer onboarding experience. In this role you will identify, enroll, and activate security & Smart Home products and solutions that best meet the needs of our clients residential, commercial and public sector customers.

Key Job Responsibilities

• Curate relationships between new customers and the clients brand and product portfolio
• Complete in-home consultation and assessment
• Architecting tailored Smart Home solutions that best meet the customers’ needs
• Rely on problem-solving acumen to analyze customer issues and recommend solutions
• Rely on sales abilities and product knowledge for solutionsthatarebest for customer
• Activating and upgrading systems with enhanced technology
• Perform activation of equipment – including: Cameras (interior & exterior); Security hardware- E.g., door/window sensors, motion detectors, touchscreen panels; IoT and Smart Home devices (e.g., Smart Thermostats, Lighting, AI assistant)
• Complete customer onboarding and education of key products and services.

Key Job Essentials

• BSc or the equivalent with 4 - 10 years work experience.
• Possess a customer-first mindset- focusing on developing lifelong customers by providing a world class customer experience
• Exceptional verbal communication and interpersonal skills
• Aptitude for troubleshooting networking and technical issues with the latest Smart Home and IoT devices
• Familiar with upselling techniques
• Comfortable using the latest hand and power tools to efficiently install and service Security and Smart Home equipment
• Physical agility
• Follow safety practices to safeguard against injury and damage to property.
• Good knowledge and use of Microsoft power point is essential
• Desired Technology Experience that would make a candidate successful
• Experience setting up smart home actions on Google Assistant
• Experience installing and configuring smart home skills on Amazon Alexa
• Experience installing and configuring one or more of the following smart home devices including video cameras, video doorbells, voice assistants, thermostats, smartplugs, or mesh WiFi systems
• Experience creating helpful home automations using one or more smart home devices
• Keen ability to demonstrate how to control a helpful home using a myriad of user interfaces (voice, mobile app, smart display, or scene triggers)
• Able to listen to customers and design a delightful smart home experience tailored to their lifestyle
• Adept at communicating the value of a helpful home to build excitement and help sell products and services.

Salary
N250,000 - N400,000 monthly.

Application Closing Date
21st June, 2023.