IT Support Manager & Officer at Compovine Technologies Limited

Compovine Technologies Limited is an indigenous company with the main aim of offering Information Technology, Sales and Services to individuals and corporate organizations. Compovine Technology Limited currently has branches in Ibadan, Abuja, Lagos, Lokoja, Kano, Kaduna, Jos, Minna, Port Harcourt and Enugu, and we are still expanding. The Board of Directors consists of the Chairman, Managing Director/Chief Executive Officer, three Executive Directors, one Non-Executive Director, Heads of Departments and the Company Secretary. At the helm of affairs of the management team is the MD/CEO, through whom information is disseminated down to other officers of the organization and vice versa. Board/Management Team.

We are recruiting to fill the position below:

Job Title: IT Support Manager & Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Manage the assigned Computer &Copier Service team members
• Lead, coach and train team members
• Develop and implement strategic initiatives for team
• Be an escalation point of contact to handle issues and involve direct leadership as needed
• Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
• Monitor staffing and equipment needs
• Conduct performance reviews and make compensation decisions
• Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
• Manage and meet established metrics and team benchmarks
• Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
• Attend required company and departmental meetings
• Perform other related duties as assigned by Director
• Manage the assigned Computer &Copier Service team members
• Lead, coach and train team members
• Develop and implement strategic initiatives for team
• Be an escalation point of contact to handle issues and involve direct leadership as needed
• Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
• Monitor staffing and equipment needs
• Conduct performance reviews and make compensation decisions
• Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
• Manage and meet established metrics and team benchmarks
• Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
• Attend required company and departmental meetings
• Perform other related duties as assigned by Director.

Application Closing Date
30th June, 2023.