Customer Service Representative at Kalosbiblion Ventures

Kalosbiblion Ventures - Our client, a modern technology driven Medical Laboratory & Diagnostic Center situated in Abuja, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)

Job Summary

• As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction.

Job Description

• Respond promptly to customer inquiries via phone, email, or chat
• Assist customers with product information, order placement, and issue resolution
• Maintain a high level of product knowledge to effectively address customer needs
• Escalate unresolved issues to the appropriate departments for further investigation
• Build and maintain positive customer relationships through empathy and professionalism
• Keep accurate records of customer interactions and transactions
• Assist with basic bookkeeping tasks, such as invoicing and expense tracking
• Collaborate with internal teams to improve processes and enhance the customer experience

Qualifications and Experience

• B.A (Humanities) or equivalent; additional certification or training is a plus
• Proven experience in a customer service or similar role
• Excellent communication skills, both written and verbal
• Strong problem-solving and decision-making abilities
• Ability to remain calm and professional in challenging situations
• Proficiency in using customer service software and computer systems
• Detail-oriented and able to multitask effectively
• Availability to work flexible hours, including evenings and weekends

Application Closing Date
9th June, 2023.