ICT Help Desk Technicians at the International Committee of the Red Cross (ICRC)

The International Committee of the Red Cross (ICRC) - Since its creation in 1863, the ICRC's sole objective has been to ensure protection and assistance for victims of armed conflict and strife. It does so through its direct action around the world, as well as by encouraging the development of international humanitarian law (IHL) and promoting respect for it by governments and all weapon bearers. Its story is about the development of humanitarian action, the Geneva Conventions and the Red Cross and Red Crescent Movement.

The International Committee of the Red Cross (ICRC), Delegation in Abuja is looking for qualified candidates to fill the vacant position of:

Job Title: ICT Help Desk Technician

Location: Abuja

Main Responsibilities

• Provide helpdesk IT support to internal customers, assisting them with hardware, software, network and communications problems by phone, email and/or desk-side support
• Monitor and respond quickly and effectively to requests received through the IT help desk
• Install, test and configure new workstations, peripheral equipment and software Assist with creating and updating of all documentation relating ICT services and procedures
• Contribute to team meetings and play an active role in the development of the service delivered by the team
• Comply with all the organizations policies and procedures, in particular those relating to the delivery of ICT services and information security
• Provide reasonable availability for any out of hours activities as required

Required Qualifications

• University degree in ICT domains (Electronics, Telecommunications, Computer Systems
• 3 years work experience
• Excellent command of written and spoken English
• Ability to interpret any situation with accuracy and to present a synthesis of a problem to a collaborator
• Capable of assessing situation in the field office and remotely initiate necessary actions Knowledge of basics of ITIL (incident management)
• General technical skills including knowledge of Microsoft Windows, Microsoft Office suite
• Good planning and organizational skills
• Strong team player able to work effectively with diverse users

Personal Requirements

• Strongly motivated by humanitarian work
• Ability to work independently, capacity to take initiatives, ability to integrate changes in a fast paced environment
• Good communication skills
• Organized, punctual and reliable
• Sound ability to apply ICRC rules and working procedures

Application Closing Date
31st March, 2015.

Method of Application
Interested and qualified candidates should please submit their application (letter of motivation, CV, copies of certificates/diploma) to:

Administrator ICRC,
Delegation Abuja,
No 31 Pope John Paul II Street,
Maitama,
Abuja.

Note:

• Please clearly indicate "ICT Help Desk Technician" on the envelope.
• Only short-listed candidates will be contacted.
• The ICRC is an impartial, neutral, and independent international humanitarian organization.