Patient Coordinator at Smile 360 Dental Specialists

Smile 360 Dental Specialists is the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”.We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics.

Our practice is extremely customer-friendly, ensuring that every visit is stress-free, memorable, fun, and worthwhile. We are passionate about oral health, giving superior customer interaction, and first-class standard services that you would expect in London or Dubai.With proficient and tested professionals committed to making every visit to our world-class luxurious facility seamless and enjoyable at every level.

We are recruiting to fill the position below:

Job Title: Patient Coordinator

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• The patient care coordinators contributes to the business success of Smile360 Dental Specialist by providing quality dental care through excellent customer service. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.

Main Responsibilities

• Performing account management, including patient registration using practice management software and all steps necessary to create a patient record.
• Reviewing and maintaining patient accounts accurately.
• Understanding the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts)
• Understanding and implementing patient flow process, including registration process.
• Performing patient management, including check in and check out procedures; assisting other departments as needed.
• Managing incoming phone calls and delivering and returning messages.
• Coordinating primary and CarePlus Insurance Plans benefits with patient treatment.

Requirements

• National Diploma in Dental Health is required. Additional certification or training is an advantage
• Minimum of 2 years post-College of Health Technology. Experience working with public health and health systems is an advantage.
• Excellent customer service skills and communication skills.
• Must be a team-player.

Application Closing Date
12th June, 2023.