Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
IO Furniture Limited Job Recruitment (5 Positions)

Scrapays Plc Job Recruitment (3 Positions)

Babban Gona Farmer Services Nigeria Limited Job Recruitment (3 Positions)

Schlumberger Limited Job Recruitment

Alfred and Victoria Associates Job Recruitment (7 Positions)

TotalEnergies Nigeria International Masters Degree Scholarship 2024

Advantage Health Africa Job Recruitment (4 Positions)

Odixcity Consulting Job Recruitment (8 Positions)

Agurate Online Limited Job Recruitment (4 Positions)

HR-EX Consulting Job Recruitment (7 Positions)

Kennedia Consulting Limited Job Recruitment (4 Positions)

Goldplates Feast House Job Recruitment (4 Positions)

Prestigious Consulting Group Job Recruitment (4 Positions)

Sun King (Formerly Greenlight Planet) Job Recruitment (4 Positions)

Coca-Cola Hellenic Bottling Company Job Recruitment (5 Positions)

Moniepoint Incorporated Job Recruitment (6 Positions)

DMOT Enterprises Job Recruitment (3 Positions)

Excel and Grace Consulting Job Recruitment (13 Positions)

MPI Group Job Recruitment (6 Positions)

Givanas Group Job Recruitment (9 Positions)

Golden Oil Industries Limited Job Recruitment (3 Positions)

Global Profilers Job Recruitment (13 Positions)

Repton Group Job Recruitment (6 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (5 Positions)

FinTrak Software Company Limited Job Recruitment (3 Positions)

Food Concepts Plc Job Recruitment (5 Positions)

Vesti Graduate Trainee Programme 2024

Aureole Consulting Limited Job Recruitment (6 Positions)

U.S. Mission in Nigeria Job Recruitment (9 Positions)

Malaria Consortium Job Recruitment (9 Positions)

Smart Partners Consulting Limited Job Recruitment (7 Positions)

Kaltani Job Recruitment (4 Positions)

Vixa Pharmaceutical Company Limited Job Recruitment (5 Positions)

West Africa Vocational Education (WAVE) Job Recruitment (7 Positions)

Concept Group Job Recruitment (8 Positions)

Reliance Health Job Recruitment (4 Positions)

Zenith Care Hospital Job Recruitment (3 Positions)

Wema Bank Plc Job Recruitment (7 Positions)

Danish Refugee Council (DRC) Job Recruitment (6 Positions)

President Paints Limited Job Recruitment (3 Positions)

Suacasa Nigeria Limited Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (8 Positions)

Tomato Jos Farming and Processing Limited Internship & Exp. Job Recruitment (4 Positions)

M-KOPA Nigeria Job Recruitment (6 Positions)

Pagatech Limited Job Recruitment (6 Positions)

Nestle Nigeria Plc Job Recruitment (5 Positions)

Flytime Promotions Limited Job Recruitment (3 Positions)

African Development Bank Group (AfDB) Job Recruitment (13 Positions)

Reposebay Human Resources Limited Internship & Exp. Job Recruitment (3 Positions)

ENGIE Energy Access Job Recruitment (4 Positions)


Team Lead, Network and Monitoring Centre at ipNX Nigeria Limited

Posted on Tue 06th Jun, 2023 - hotnigerianjobs.com --- (0 comments)


IPNX Nigeria limited is one of the fastest growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world class services.

We are recruiting to fill the position below:

Job Title: Team Lead (Network and Monitoring Centre)

Location: Lagos
Division: Infrastructure
Job Grade: Permanent
Department: Operations
Travel Frequency: Occasionally
Reporting to: Deputy Divisional CEO - Infrastructure Operations
Function: Oversees Active and Passive Network Monitoring & Support Operations
Work Schedule: 9.00 AM- 5.00 PM
Employment Type: Full-time

Purpose of the Job

  • To proffer innovative solutions to various network problems and ensures that customer needs are properly defined and satisfactorily met.
  • Implements and evaluates the working of systems / applications / network and stays abreast of new technologies emerging in the industry.
  • S/He provides supervision of all first-level active and passive on-site and off-site technical support for all ipNX infrastructure, including fibre backbone, FTTx, wireless networks, inside and outside plant infrastructure, among others.
  • To consistently provide high-quality customer service and support while ensuring customer satisfaction.

Deliverables
Working closely with the Infrastructure team. The primary duties and responsibilities will include but not limited to:

  • Responsible for managing and coordinating the NOC team.
  • The main aim for this coordination is to ensure that the systems runs efficiently without interruption.
  • The NMC Lead must keep upper management informed about what is happening on the infrastructure.
  • NMC Lead oversees the work of NOC and FTTx Backend engineers to ensure that system requirements have been properly implemented and procedures carefully followed.
  • Responsible for informing Management, partners and peers about service performance and service availability
  • Primarily deals with customers, Co-lo providers, engineers and the whole technical team
  • Coordinates the duty shift table for the NMC operations and carefully allocates staff members (NOC and backend engineers) on different shift duties for ensuring the whole shift works in an efficient and effective manner.
  • To ensure maximum possible service availability and performance
  • Seeks out and develops innovative tools and applications for automation of the systems monitoring operations
  • Monitoring of the entire network to identify when defined thresholds are reached and triggers upgrades as required.
  • Supervises Incident Management (First Level Support):
    • Identifies the root- cause of customer issue & advice’s on how to resolve the issue.
    • Identifies resources needed to solve the issue and estimates the effort required.
  • Receive, log and take ownership of all faults.
  • Run on 24*7*365 network monitoring operation.
  • Proactively escalate issues to the Infrastructure team for capacity planning and Network optimization
  • Ensure daily updates of all complaints not closed (open tickets) by following up with person(s), units and organizations responsible.
  • Liaise with the Outside Plant Supervisiors on updates of progress on link restoration and Incidents reports ensuring they are kept up to date.
  • Dissemination of information regarding corrective maintenance, causes, planned outage period for repair/preventive maintenance.
  • Prepare daily incidence summary reports.
  • Supervises and approves prepared weekly/monthly link availability reports for Backbone, P2P & FTTx.
  • Produce periodic error-free link reports in order to inform both management and our customers of service levels achieved and areas of service improvement required.
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure.
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports.
  • Develop innovative and automated systems for proactive systems monitoring and incident reporting.
  • Team building and Development

Educational Qualifications & Functional Skills

  • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering
  • CCNA, CCNP (Desired)
  • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
  • Understanding of iTIL v4 service management
  • Excellent business communication skills both verbal and written.

Work Experience:

  • A hands-on experience with the following is a must: Routing, Switching and GPON Technology
  • 3 – 6 years work experience.
  • Experience with Wired, Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus

Application Closing Date
20th June, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *