Guest Service Agent / Receptionist at Garden Top Hotel & Suites (88 Rooms)

Garden Top Hotel is a 4-star hotel with the aim of constantly anticipating our customer's expectations by offering superior excellent services, with exceptional facilities and innovations that consistently exceed these expectations. We are committed to providing our corporate and leisure travellers a consistent warm & friendly guest experience & fond memories through our nurtured / trained staff who experience joy and pride at work while adhering to our social responsibilities

We are recruiting to fill the position below:

Job Title: Guest Service Agent / Receptionist

Location: Festac, Amuwo Odofin - Lagos
Employment Type: Full-time

Job Description

• To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury country hotel. 
• To establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity. · To maintain a high standard in personal appearance and demeanour. ·
• To have a good working knowledge of all departments of the Hotel. · To have a full understanding of all equipment within the Front Office including Aremis, Quadranet, Paging Systems, Word and Email. ·
• To be familiar with all reservation tasks in order to cover this role if required. · To be efficient and well-informed in taking restaurant reservations, in the absence of the Restaurant Manager – availability, prices and any restrictions. ·
• To be well-informed of the ‘market; - all aspects of accommodation as well as traditional sales areas in F & B and other hotel services. ·
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up. ·
• To know and understand the current policies and procedures of the Hotel and Spa. ·
• To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• Ensure correct hand-over procedure of day’s business with regard to cover and cashiering. ·
• To be aware of the problems arising with reference to queries on accounts and restaurant bills. To be familiar with how to rectify these and explain fully, adjusting if necessary. ·
• To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.

Requirement

• Candidates should possess a B.Sc / HND qualification.

Application Closing Date
26th June, 2023.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

Note: Please those residing with the Amuwo Odofin, Festac, Ago Palace and its environs should apply.