Customer Service Officer at Ascentech Services Limited

Ascentech Services Limited - Our client, a multinational manufacturing company, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Regular interactions with the enterprises/regulators to ensure smooth running ofthe zone
• Relationship Management
• Follow up to fast-track pending approvals with the regulators and escalate where necessary
• Records Keeping on pending request from the authority.
• Report Writing
• Ensure customer (Enterprises) satisfaction, within the defined TAT
• Following up on outstanding payments from Clients
• Ensuring the usage of the online portals
• Good communication skills and team player
• Create case studies to provide recommendations for service enhancement.
• Measure performance and capture issues from customer satisfaction survey to drive and deliver continuous improvement in the business.
• Assisting in month-end activities
• Other responsibilities assisting and working closing with the Operations team

Requirements

• Interested candidates should possess a BSc in relevant fields
• Female (For gender balance)
• 3-4 years of Post qualification experience (Preferably Customer Service or Relationship Manager experience).

Application Closing Date
Not Specified.