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Customer Service Officer at Ascentech Services Limited

Posted on Wed 07th Jun, 2023 - hotnigerianjobs.com --- (0 comments)


Ascentech Services Limited - Our client, a multinational manufacturing company, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Responsibilities

  • Regular interactions with the enterprises/regulators to ensure smooth running ofthe zone
  • Relationship Management
  • Follow up to fast-track pending approvals with the regulators and escalate where necessary
  • Records Keeping on pending request from the authority.
  • Report Writing
  • Ensure customer (Enterprises) satisfaction, within the defined TAT
  • Following up on outstanding payments from Clients
  • Ensuring the usage of the online portals
  • Good communication skills and team player
  • Create case studies to provide recommendations for service enhancement.
  • Measure performance and capture issues from customer satisfaction survey to drive and deliver continuous improvement in the business.
  • Assisting in month-end activities
  • Other responsibilities assisting and working closing with the Operations team

Requirements

  • Interested candidates should possess a BSc in relevant fields
  • Female (For gender balance)
  • 3-4 years of Post qualification experience (Preferably Customer Service or Relationship Manager experience).

Application Closing Date
Not Specified.

Sorry, this listing is no longer open.

  

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