Senior Sales Training Manager at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Senior Sales Training Manager

Location: Lagos

What will You Do
Lead the design and management of M-KOPA's training program, including content creation, learning management system maintenance, sales collateral, and other training materials:

• Build an overall sales curriculum that includes the delivery of static and interactive training modules.
• Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models.
• Design all training methods informed by the priorities of our teams and in consideration of our goals.
• Manage any external partners/vendors used to support creative content design or learning management tools.

Collaborate with department heads and in-country teams to roll out training in the field:

• Support the training leads and trainers in all M-KOPA markets to ensure the deployment and adoption of training programs aligned with the country's priorities and goals.
• Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
• Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance

Promote training improvement by monitoring the effectiveness of M-KOPA's training programs:

• Work with the in-country teams to lead the use of new training methods and track adherence to new protocols.
• Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.
• Review the progress and upskilling of sales representatives.
• Provide insights from users in the field and design the systems and goals to report out training results to management teams.

Requirements
What We're Looking For:

• Bachelor's Degree or equivalent; or 2 or more years related training; or equivalent combination of education and experience.
• You have sales and business operations experience, with over 2- 3 years of experience in a training development role as a manager overseeing a team of trainers.
• You enjoy traveling and working across multiple markets.
• You have experience facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.
• You have developed expertise in using digital tools and platforms to deliver interactive training content for teams.
• You are a person with excellent decision-making.
• You love inspiring individuals to get the best out of them.
• You love frequent change and enjoy collaboration across multiple teams and departments.

Application Closing Date
Not Specified.