Customer Service Representative at Lady Biba Business Concept

Lady Biba is a fashion brand that produces ready-to-wear corporate clothing. We are a fashion brand dedicated to making women standout as Lady Bosses in a classy and unique way.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Okota, Lagos
Employment Type: Full-time

Responsibilities 

• We are looking for a Customer Success Representative to provide excellent customer service and meet sales quotas for our business.
• Candidates with strong communication skills who can make customers feel welcome with a skill of closing sales will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
• Ultimately, you will ensure that all customers that visit any of our social media platforms get prompt response to all their enquiries and are satisfied.

Responsibilities

• Respond to customers’ questions and concerns and provide answers or responses
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products and Provide information about products and services
• Provide excellent customer service (especially during peak times)
• Take orders, calculate charges, and process billing or payments
• Review customer accounts and make changes, if necessary
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Inform customers about discounts and special offers
• Provide customer feedback to your manager
• Stay up-to-date with new products/services

Requirements

• BSc in Marketing or related field is a plus.
• 2-5 years proven work experience as a Customer Success Representative or similar role
• Knowledge of social media platforms, especially instagram
• Knowledge of the admin part of shopify and wordpress
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of data entry using goggle sheets
• Basic math skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Must be living around Okota and environs.

Application Closing Date
16th June, 2023.