Field Service Coordinator at Wartsila Marine and Power Services Nigeria Limited

Wartsila is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world.

We are recruiting to fill the position below:

Job Title: Field Service Coordinator

Location: Lagos
Function: Engineering
Job Category: Engineering

Job Description

• In this era of innovation and fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Want to join the ride?
• We are now looking for a Field Service Coordinator to join our Field Service team at Lagos, Nigeria. The Successful candidate will report to the Field Services Manager, Nigeria & Central Africa.

What Will You Be Doing?

• Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
• Be Responsible and accountable for results and deviations of all services handled in accordance with what is planned.
• Support field service personnel when they are assigned on a job.
• Act as the contact person for the customer during service work.
• Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
• Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management, etc.), according to needs and requirements, ensuring the satisfaction of internal and external customers.
• Follow up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
• Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendor invoices.
• Manage all jobs in SAP and CRM (Service Work Force) from an administrative standpoint.
• Take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.

Requirements
You will shine in this role when you have:

• BEng / M.Sc or equivalent in Mechanical or Electrical Engineering is an essential requirement.
• 5 to 7 years of relevant experience in the service, customer care, and 4 Stoke Engines.
• Professional Project Management skills (considered as an advantage)
• A safety-first mind-set.
• Passion about developing resources and excellent Customer Service.
• Experience in a customer facing role with responsibility for collection of costs and invoices.
• Excellent organizational skills and Customer Centricity.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Excellent communication skills and well-developed cultural awareness and sensitivity.

Application Closing Date
24th June, 2023.