Customer Experience Manager at Efficacy Construction Company Limited

Efficacy Construction Company Limited is a leading Building Construction Company based in Lagos Nigeria with over 14 years of providing exceptional service in the real estate sphere. Through its productive journey of fourteen years, the company has relentlessly grown to be committed to meeting and satisfying one of the most fundamental desires on the hierarchy of human needs, Shelter. A feat we have achieved through persistent accountability, excellence, reliability, and efficiency since conception.

We are recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Building long-term relationships with key clients.
• Addressing customer concerns and complaints.
• Schedule regular follow up with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (engineers, senior management etc) to address customers’ needs.
• Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
• Oversee the restructuring of the organization into a customer-focused establishment
• Ensure that appropriate approvals are in place before real estate transactions are executed.
• Manage regulatory and compliance related services.

Job Requirements

• Bachelor's Degree in any relevant field
• Minimum of 5 years experience in Customer Experience role, of which 3 should be a managerial position
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Good team player and pays attention to details.
• Ability to work under pressure and meet deadlines.
• Ability to oversee and manage multiple projects
• Background in customer service; industry knowledge (Real Estate) is essential.
• Analytical thinker with strong conceptual and research skills.
• Proficient with Microsoft Office programs.

Application Closing Date
14th June, 2023.