Operations Manager at a Pioneering Healthcare Research Centre

We are a pioneering research centre committed to advancing healthcare through cutting-edge clinical trials and implementation science research. Based in Nigeria, we strive to develop innovative tools and products that improve the quality of life for all of humanity. The mission is to build a strong multi-specialty network of researchers in Nigeria and across Africa, providing comprehensive services to research sponsors from study site identification to successful enrollment. We prioritize professional development and offer opportunities for learning and growth within the field of clinical trials and implementation science research.

We are recruiting a dynamic and experienced candidate to join our dedicated team in the capacity below:

Job Title: Operations Manager

Location: Idi-Araba, Lagos
Employment Type: Contract
Contract Duration: 3 years in the first instance but may be reviewed

Job Summary

• The Operations Manager will play a pivotal role in ensuring the successful delivery and execution of research initiatives.
• The selected candidate will be responsible for overseeing all aspects of project management, strategic planning, process improvement, team coordination, and communication.
• Their leadership and guidance will be instrumental in driving projects forward while fostering a collaborative and productive working environment.
• The candidate will be based in Lagos and must have experience in managing research operations in a healthcare setting.
• The candidate should be willing to travel anywhere in Nigeria and other destinations as required from time to time.

Main Duties / Responsibilities

• Utilize a wide range of tools and methodologies to track and report on the quality and delivery of the operational activities at the centre.
• Actively contribute to strategic planning and ensure that project plans are designed to achieve objectives in a timely and efficient manner Proactively identify process improvements across the project and develop innovative solutions to address challenges.
• Manage all aspects of multiple related initiatives, ensuring alignment with the company's strategic objectives.
• Collaborate extensively with the project team and stakeholders to ensure effective communication and coordination.
• Provide leadership and guidance to cross-functional project team members, fostering a collaborative and productive working environment.
• Liaise with various functional departments to maximize project success and address any issues or concerns.
• Deliver relevant and high-quality project governance and communication to sponsors, executives, and project team members.
• Execute policies and procedures for the project, including quality assurance, team reference guide, communication plan, and centre's environment setup.
• Take ownership of project scope and release commitments, define key milestones and deliverables with the team, and ensure successful project delivery and operations of the Center.

Performance Goals

• Successful Execution of Projects: Ensure the successful execution and delivery of research initiatives within the defined scope, timeline, and budget
• Process Improvement: Identify and implement process improvements across projects to enhance efficiency, productivity, and quality
• Stakeholder Satisfaction: Maintain a high level of stakeholder satisfaction by effectively communicating project progress, addressing concerns, and ensuring alignment with expectations.
• Team Collaboration and Coordination: Foster a collaborative and productive working environment by promoting effective communication, coordination, and teamwork among project team members and stakeholders.
• Risk Management: Identify potential risks and develop strategies to mitigate them, minimizing their impact on project timelines and objectives.
• Quality Assurance: Implement and monitor quality assurance processes to ensure adherence to project requirements, standards, and best practices.
• Strategic Planning: Contribute to strategic planning efforts by providing insights, recommendations, and alignment of project plans with the organization's strategic objectives.
• Leadership and Team Development: Provide leadership, guidance, and mentorship to the project team, promoting their professional growth and development.
• Project Governance: Establish and maintain effective project governance, including regular reporting, documentation, and compliance with relevant policies and procedures.
• Stakeholder Relationship Management: Build and maintain strong relationships with key stakeholders, including research sponsors, executives, and partners, to maximize project success and collaboration.

Qualifications / Skills

• The candidate must possess a Bachelor's Degree in a relevant field (e.g. Healthcare Administration, Public Health, Project Management, Operations Management or related disciplines). An Advanced Degree is preferred.
• At least five (5) years of proven experience in healthcare project management, operations, or a related role is required.
• Project management professional (PMP or equivalent) certification and basic accounting certification are assets.
• Strong strategic planning and analytical skills are essential.
• Excellent leadership abilities with a track record of successfully managing cross-functional teams.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
• Strong problem-solving and decision-making skills.
• Experience in quality assurance and process improvement is highly desirable.
• Proficiency in project management tools and methodologies is required.
• Knowledge of the clinical trials and/or health research industry is essential.

Application Closing Date
30th June, 2023.