Customer Retention Manager at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Customer Retention Manager

Location: Abuja (FCT)
Job type: Full time
Department: Sales

Description

• We are seeking a passionate and experienced Customer Retention Manager to join our team. As a credit-led mobile banking platform for emerging markets, FairMoney has quickly established itself as a leader in Nigeria and India.
• Since our launch in 2017, we have raised close to €50m from global investors like Tiger Global, DST & Flourish Ventures. We are focused on providing financial services to the underbanked population in emerging markets while offering an intuitive and customer-centric experience.
• Our ideal candidate is someone who has a strong background in customer retention and engagement, understands customer behavior, and has a deep knowledge of the financial industry.
• This is an exciting opportunity to work for a fast-growing company that is changing the industry and has an ambitious growth plan.
• If you are looking to make a significant impact while working in a dynamic and fun environment, this is the role for you!

Responsibilities

• Develop customer retention strategies and programs across all markets where FairMoney operates to increase engagement and loyalty amongst our customers
• Analyze customer behavior and data to identify trends and build relevant retention strategies
• Develop and implement effective communication plans to engage and interact with customers through various channels, including email, SMS, in-app notifications, social media, etc.
• Build and maintain close relationships with internal stakeholders and cross-functional teams to achieve common objectives and meet customer retention goals
• Leverage marketing automation platforms and customer database to maximize customer retention and engagement
• Collaborate with product teams to improve customer experience and identify opportunities to solve customer pain points and improve brand loyalty
• Participate in customer research and feedback activities to gather insights and identify opportunities to improve retention efforts

Requirements

• Bachelor's Degree in Marketing, Communications, Business Administration, or a related field
• 5+ years of experience in customer retention and engagement, and/or loyalty programs
• Experience working in the financial services industry is a plus
• Excellent analytical and quantitative skills with a strong understanding of customer data and behavior
• Strong communication skills, both written and verbal, with the ability to build relationships across teams and stakeholders
• Experience with marketing automation tools and CRM platforms
• Proven track record of developing and implementing customer engagement and retention strategies and tactics
• Ability to work independently, prioritize tasks, and manage multiple projects at once.

Benefits

• Private Health Insurance
• Paid Time Off
• Pension Plan
• Work From Home
• Training & Development

Application Closing Date
Not Specified.