NOC (Network Operation Centre) Specialist at Hazon Holdings

Hazon Holdings is a continually growing and learning diversified business holdings with headquarters in Africa. We invest in area with the greatest impact, raising standards through our synergy of diverse business units.

We are recruiting to fill the position below:

Job Title: NOC (Network Operation Centre) Specialist

Location: Lagos
Employment Type: Full-time

Position Summary

• The NOC Specialist is a key role within the Tier-2 (Simple Facilities Operator) organization, responsible for ensuring the smooth operation and maintenance of the network infrastructure.
• This role requires a deep understanding of network technologies, protocols, and tools to monitor, troubleshoot, and resolve network issues.
• The NOC Specialist will work closely with cross-functional teams to ensure the delivery of high-quality network services to customers.

Responsibilities
Network Monitoring and Troubleshooting:

• Monitor the network infrastructure to ensure optimal performance and availability.
• Proactively identify and troubleshoot network issues, including but not limited to connectivity, latency, packet loss, and bandwidth utilization.
• Investigate and diagnose network alarms, alerts, and incidents to identify root causes and implement appropriate resolutions.
• Collaborate with other teams to resolve complex network problems, including escalating issues to higher levels of support when necessary.

Incident Management:

• Respond promptly to network incidents, service outages, and customer complaints to minimize service disruption.
• Document and track incidents in the incident management system, ensuring accurate and detailed information is recorded.
• Coordinate with internal teams and external vendors to restore services within agreed SLAs (Service Level Agreements).

Network Configuration and Maintenance:

• Assist in the configuration, installation, and maintenance of network devices, including routers, switches, firewalls, and other network equipment.
• Perform routine network maintenance tasks such as software upgrades, patch installations, and configuration backups.
• Ensure adherence to network security policies and implement necessary controls to safeguard the network infrastructure.

Performance Monitoring and Optimization:

• Monitor network performance metrics, analyze trends, and identify areas for improvement.
• Collaborate with engineering teams to optimize network performance, capacity planning, and traffic management.
• Recommend and implement network enhancements to enhance reliability, scalability, and performance.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting guides.
• Generate regular reports on network performance, incident trends, and service availability for management review.

Training and Knowledge Sharing:

• Stay updated with industry trends, emerging technologies, and best practices related to network operations.
• Provide training and knowledge-sharing sessions to other team members to enhance their technical skills and capabilities.

Qualifications and Skills

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Certification in network technologies such as Cisco CCNA/CCNP, Juniper JNCIA/JNCIP, or equivalent.
• Strong understanding of network protocols (TCP/IP, BGP, OSPF, MPLS) and network security principles.
• Experience working in a NOC environment, preferably within the telecommunications industry.
• Proficient in network monitoring tools, incident management systems, and ticketing systems.
• Familiarity with network equipment configuration and management (routers, switches, firewalls).
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex network issues.
• Effective communication skills to collaborate with internal teams, vendors, and customers.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Application Closing Date
30th June, 2023.