Front Desk Officer at Aspom Travels Agency Limited

Aspom Travel Agency is a great travel deal company incorporated on the 2nd of February 2012 to provide support to people who wants to travel to any country in the world and also helps companies who wants to organize a group tour for their staff without stress. We are committed to remaining well positioned and equipped to support our clients in their travel deals at a guaranteed lowest rates. In order to guarantee our clients efficient and high performance on jobs, Aspom has skilled, resourceful, goal oriented and team players.

We succeed at arranging every travel services from visa processing, hotel reservations, flight reservation and giving our clients the most complete travel experience at the best price. Many of our clients prefer to work with us planning vacation trips in the USA and around the world as well - we gladly do all the shopping for them finding quality services on the market at the best price. Our mission and vision is to do our best to make your idea of a dream travel package happen.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Greet and welcome guests, clients, and visitors in a friendly and professional manner.
• Answer incoming calls, provide information, and direct calls to the appropriate department or person.
• Maintain a clean and organized front desk area, ensuring that it is well-stocked with necessary supplies.
• Manage visitor registrations and issue visitor badges while adhering to security procedures.
• Assist with scheduling appointments, meetings, and conference room bookings.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain knowledge of company policies, services, and facilities to provide accurate information to guests.
• Collaborate with other departments to ensure smooth coordination and resolve any guest-related issues.
• Assist in administrative tasks such as data entry, filing, and photocopying.
• Handle customer inquiries and complaints, and provide appropriate solutions or escalate to the relevant department.
• Maintain confidentiality and handle sensitive information with integrity.

Requirements

• Candidates should possess relevant qualifications and work experience.
• Proven experience in a similar role or customer service position is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to handle multiple phone lines and manage a busy front desk area.
• Proficiency in using computer systems and office software.
• Professional appearance and demeanor.
• Strong problem-solving skills and ability to remain calm under pressure.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Salary
N50,000 - N80,000 Monthly.

Application Closing Date
3rd July, 2023.