Junior Product Support Executive, Nigeria (French Speaking) at Staff-recruit

Staff-recruit is a leading Human Resource and Management Consulting firm that provides a range of recruitment, selection, outsourcing, training & development solutions. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.

Staff-recruit was founded in 2020 in Lagos, Nigeria, we have served clients across the public and private sectors and various industries including Banking, Oil and Gas, Insurance, Information Technology, Real Estate, Energy, FMCG, Manufacturing and many more. At Staff-recruit, our solutions cut across Learning and Development, Talent Acquisition, Outsourcing / Managed Staffing, Enterprise Transformation, Transactional advisory and HR Technology.

We are recruiting to fill the position below:

Job Title: Junior Product Support Executive, Nigeria (French Speaking)

Location: Nigeria (Remote)
Employment Type: Full-time

Description 

• We seek a bilingual (English/French) B2B customer service professional to join our pan-African Product Support team. Product Support Executives are rapid responders.
• You must learn software quickly and communicate effectively via chat, email, and phone with non-technical users, solving their time-sensitive software problems in both English and French.
• You will report to the Product Support Manager in Nairobi, while collaborating continuously with the Nigeria Customer Success Executive and Country Manager, and our Product, Finance, and Business teams in Nairobi and Lagos.
• KPIs will include your response and resolution times, as well as user satisfaction with their interactions with you and our Product

Responsibilities
What does the job involve

• Respond rapidly and effectively to time-sensitive user inquiries, communicating effectively with non-technical users across multiple channels in French and English.
• Take ownership of time-sensitive user issues and follow problems through to resolution.
• Create and manage support tickets, ensuring clear understanding and rapid resolution.
• Deliver a responsive, action-oriented, and pleasant support experience to users.
• Help test new features, and provide continuous feedback to our Product Team

Qualifications

• Bachelor's Degree in Communications, Business, Software, or other relevant fields.
• Must speak and write fluently in both French and English at a professional level.
• 1+ year providing B2B customer support for software products in Africa.
• A crisp, clear technical communicator capable of quickly and effectively communicating using cases, features, and functions of B2B IT products to non-technical users.
• Familiarity and comfort with Call Management software
• Experience with Hubspot or similar CRM, onboarding, and ticketing solutions

Salary
N200,000 - N300,000 monthly.

Application Closing Date
30th June, 2023.