Customer Conversion Officer at Moniepoint Incorporated

Moniepoint is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

Moniepoint Incorporated (formerly TeamApt Inc.) was founded with the vision to create a society where everyone experiences financial happiness. We are the parent company of TeamApt Limited, a Central Bank of Nigeria (CBN) licensed Switch and Processor, and Moniepoint Microfinance Bank, a CBN-licensed Microfinance Bank.

We are recruiting to fill the position below:

Job Title: Customer Conversion Officer

Location: Lagos

Job Responsibilities

• Tracking pending loan requests and following up with the Field Credit Officers to ensure the loans are disbursed
• Engaging customers who have begun the process but have not completed the KYC update process to discover their challenges and help them walk through it
• Assigning customers who have indicated interest to Field Credit Officers and follow through on their requests
• Provide accurate, valid and complete information by using the right methods/tools
• Provide appropriate solutions and alternatives within the time limits; follow up on customers to ensure resolution
• Keep records of customer interactions
• Follow communication procedures, guidelines and policies

Qualifications

• A minimum of a B.Sc / HND in any Business related discipline.
• A minimum of 2 years experience in credit risk or field verification is an added advantage.

Relevant Skills

• Apt attention to details.
• Proven simple/complex analytical skills.
• Excellent communication, presentation and interpersonal skills.
• Agility and perseverance.

Application Closing Date
Not Specified.