Client Solutions Manager at Ad Dynamo International

Ad Dynamo is Africa’s largest digital sales house, representing Verizon Media, Twitter, Snapchat and Spotify in SA and sub-Saharan Africa.

We are recruiting to fill the position below:

Job Title: Client Solutions Manager

Location: Lagos
Employment Type: Full time

Description

• We are looking for a Client Solutions Manager to add their structured and customer service brilliance to our Nigerian team.
• You will be a part of the dynamic and supportive team within Ad Dynamo.
• In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution.
• You need to be able to work independently, be proactive and also a team player.

Main Responsibilities

• Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review
• Onboarding new clients & upselling the existing ones
• Understanding the key customer needs and requirements
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensuring the correct products and services are delivered to customers in a timely manner
• Serving as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Playing an integral part in generating new sales that will turn into long-lasting relationships.

Requirements
Skills & Experience:

• Media agency background or experience in working with media agencies
• Experience in running performance campaigns on several platforms such as Facebook, Google and others
• Basic analytical skills and tools (Excel, Google Sheets, Ads Platforms)
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills.

Benefits

• A competitive salary
• Flexi-time and remote working
• Great working culture with regular office events and team building
• Contribution towards home internet
• Contribute to establishing a globally recognised brand
• Opportunity to build your career.

Application Closing Date
Not Specified.