Information Technology Services Manager at Africa Prudential Registrars Plc

Africa Prudential Registrars Plc ("APR") is a technology driven Capital Market Investment Mediator [CMIM] and a thoroughbred in share registration business in Nigeria. We have over 40 years of share registration experience in the Nigerian Capital Market and this has afforded us opportunities to participate in various offers, including IPO, Right Issue, Debenture and State Government Bonds. We have also diversified our business to now include the design and development of solutions for business transformation, some of which includes digital technology, cooperative transformation and e-commerce business (EasyCoop Mart).

We are recruiting to fill the position below:

Job Title: Information Technology Services Manager

Location: Lagos

About the Job

• The IT Service Manager is responsible for assisting in the management of the IT service delivery function within the organization.
• This includes providing support to end-users, managing incidents, problems, knowledge, and service requests, and working closely with the IT team to ensure the delivery of high-quality IT services

Responsibilities

• Provide first-line support to end-users, troubleshooting and resolving IT issues as required.
• Understand the change management process and ensure it is enforced in the organization.
• provide release management services for the organization.
• Monitor the service desk and ensure all incidents and service requests are logged, prioritized, and resolved within agreed service levels.
• Work closely with the IT team to ensure effective communication and collaboration in the delivery of IT services.
• Assist in the development and maintenance of IT policies, processes, and procedures.
• Identify areas for improvement in IT service delivery and make recommendations for change.
• Liaise with third-party suppliers and vendors to ensure effective service delivery and value for money.
• Assist in the management of IT projects, ensuring timely delivery and effective communication with stakeholders.
• Provide regular reports on IT service performance, including key performance indicators (KPIs) and trends.
• Maintain an up-to-date knowledge base of IT service management best practices and trends.

Qualifications

• Bachelor's Degree in Computer Science or a related field
• 3-4 years of experience in an IT support or service management role
• Strong technical skills, including experience with Microsoft Windows, Office 365, Active Directory, and IT service management tools
• Excellent communication and interpersonal skills
• Ability to work collaboratively with technical and non-technical stakeholders
• Good understanding of ITIL or other IT service management frameworks
• Experience with project management methodologies and tools
• Strong analytical and problem-solving skills

Application Closing Date
Not Specified.