Onboarding & Engagement Analyst at Traction Apps

Traction Apps is a technology company focused on technology solutions for SMEs relating to merchant management and payments. Traction Apps is a division of Traction Venture Partners Limited, a venture building platform seeking to build and enable a B2B ecosystem in emerging markets. Traction is a mission-driven, fast-paced and entrepreneurial environment, led by ex McKinsey consultants. The company presents a rich opportunity for our team members to drive meaningful growth and address real problems.

We are recruiting to fill the position below:

Job Title: Onboarding & Engagement Analyst

Location: Lagos
Work Type: Full Time
Department: Retail Sales

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team.
• In this role, you will be responsible for smooth ISA onboarding & engagement process, end-to-end in order to ensure Sales staff satisfaction and retention for revenue and profit generation for the organization.

What You’ll Do

• Responsible for reaching out to all prospective & new ISAs.
• In charge of tracking all ISA growth in Number and quality across all functioning regions
• Coordinate and facilitate training for all ISAs.
• Incorporate the onboarding plan end-to-end.
• Follow up & manage the lifecycle of all ISA (regular & Trainer).
• Track the activities and welfare of an ISA.
• Process ISA Logistics fee & commission
• Collaborate with the Commercial Analyst on ISA Recruitment.
• Support the HRBP on ISA & DSR Guarantor Verification
• Support the HRBP on the end-to-end infrastructure of the ISA program.

What You’ll Need (Requirements)

• Bachelor's Degree in a Management related field
• Consulting Experience is a plus.
• Strong communication and presentation skills
• Team collaboration skills
• Ability to work independently.
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility - we’re growing and evolving, and you’ll need to come along for the ride

Our values:

• Ownership: At Traction, we take the initiative to achieve favorable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered (self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile

Why Traction

• Join a high potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events. Working with a motivated and talented team plus regular team bonding events.

Application Closing Date
Not Specified.