Digital Key Account Manager at Futuresoft

Futuresoft is a full-service digital agency & IT Solutions company, providing a broad range of business solutions for the scaling African enterprise, to consistently attract and retain its target audience. Futuresoft has over 13 years of experience in designing and managing digital properties and online activities of businesses across various industries.

We are recruiting to fill the position below:

Job Title: Digital Key Account Manager

Location: Remote
Employment type: Full-time
Experience: Mid-level
Industry: Information Technology and Services / Digital Marketing

Introduction

• We are looking for a fun-loving, energetic, youthful, and people-oriented client service focused Agency Account Manager to guide, mentor and inspire an incredible team of Digital Marketing and Web Development Managers. The Account Manager’s job duties include having a strong but non-aggressive leadership style, as you will ultimately control the agency’s use of time and resources, and then present the agreed deliverables to the client.
• This role involves developing, organising, supervising, and coaching a team that takes pride in creating delightful customer experiences through the focused implementation of solutions and strategies in a fun and enriching work environment.
• This role will also be challenged with developing programs to scale our clients operations, solve customer problems, and grow the clients’ revenues by delivering a world-class customer experience to our Digital Marketing and Web Development Accounts.
• Balancing the needs of the client against the agency’s bottom line, while being
• driven by a complex timeline of tasks, requires finesse as well as stress management and organisational skills.

Job Description

• Acquire a thorough understanding of key customer needs and requirements
• Develops strategy to meet clients needs and expectations
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales
• Prepare regular reports of progress and forecasts to internal and external
• stakeholders using key account metrics
• Have basic design skill set
• Have copywriting skills

Requirements

• Passionate about digital marketing, strategy and campaign design with deep subject expertise in Content Creation, Social Media Management & Marketing, Digital Media Buying, Email Marketing, SEO, SEM,
• Minimum of two (2) years experience
• Demonstrated experience in creating cutting edge marketing strategies & campaign, budgets, content calendars and digital marketing
• collateral.
• Must possess strong oral, written, presentation, and interpersonal skills.
• Strong knowledge of technology / web development / digital marketing / social media channels
• Excellent customer service, communication and interpersonal skills
• Ability to remain calm and courteous in periods of stress
• High energy, passion, and a good sense of humour
• Experience working with Agencies an advantage
• Analytical and proactive approach to tasks
• Highly creative with excellent analytical abilities.
• Up-to-date on the latest trends and technologies in digital marketing.
• Strong attention to details
• Strong Interest in research and personal development
• Ability to spot consumer trends and behaviors through social listening
• Strong people management and negotiation skills.
• Ability to multi-task and work independently.

Required Skills:

• Able to multitask, prioritise, and manage time efficiently
• Goal-oriented, organised team player
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Pays attention to details
• Takes full responsibility
• Eager to expand company with new sales ideas, clients, and territories
• Able to analyse data and sales statistics and translate results into better solutions
• Ability to work under pressure.
• The right attitude towards work and getting things done within a stipulated period of time.
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Web Savvy, Project Management and Planning skills
• Excellent Computer skills, and experience with CRM software, Google suites and the Microsoft Office Suite
• Strong negotiation skills, with ability follow-through on client contract
• Ability to multitask and manage more than one client account
• Proven results of delivering client solutions and meeting sales goals
• Excellent verbal and written communication skills
• Problem Solving & Critical Thinking skills
• The ability to learn fast and willingness to learn as well as the ability to teach others.

Application Closing Date
Not Specified.