Charge Back Executive at OPay Nigeria

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status. OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, and pay bills.

We are recruiting to fill the position below:

Job Title: Charge Back Executive

Location: Ikeja, Lagos
Employment Type: Full-time

Key Duties / Responsibilities

• Lead the sub-team that is responsible for the resolution of Customer issues
• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data. As well as an advanced knowledge of the chargeback funding process.
• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any dispute-related issues
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed promptly
• Provide email and phone support to merchants for any refund-related issues
• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Regularly compile and share insights and trends gleaned during the dispute management and refunds process
• Experience escalating chargebacks through re-presentment, arbitration, and any other dispute resolution classifications
• Working knowledge of banking operations, fraudulent investigations, and regulations related to disputes.

Job Requirements

• Minimum of B.Sc / HND in related courses
• Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated into all aspects of the settlement, Chargebacks, Arbitration, and daily reconciliation process
• Detailed understanding of the operational aspects of payment cards, Payment Gateway, international settlement, mobile payments, and the banking industry
• Previous experience within a Dispute, Fintech, or Banking Office environment

Application Closing Date
7th July, 2023.