Centre / Operations Manager at a Reputable Healthcare Company - Global Profilers

Global Profilers - Our client in the Healthcare industry in Enugu is recruiting to fill the position below:

Job Title: Centre / Operations Manager

Location: Enugu
Employment Type: Full-time
Reports To: Board of Directors

Summary

• The Centre Manager 's primary role is to oversee and manage the daily operations of a centre.
• They are responsible for ensuring the smooth functioning of all departments, including HR, finance, marketing, and maintenance.
• He/she play a crucial role in maintaining the center's efficiency, coordinating activities, and implementing effective strategies to achieve organizational goals.
• They are the central point of contact for staff, clients, and stakeholders, providing leadership and guidance to ensure the success of the center.

Key Duties & Responsibilities

• Manage and supervise the centre’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.
• Coordinate process improvement and transformation process.
• Facilitate effective clinical workflow development and implementation.
• Manage, build, and develop a team capable of delivering the targeted results.
• Develop standard operating protocols, monitor performance, identify areas for improvement and optimization and lead execution of related initiatives.
• Manage client experience, ensuring satisfaction through timely delivery of service to maximize client retention.
• Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality and devise strategy to improve any shortfalls.
• Develop and execute clear marketing and business development strategy.
• Communicate effectively and build strong relationships with key stakeholders, including partner hospital management, clinical teams, suppliers, strategic partners, and external advisors.
• Develop centre budget and track performance against budget.
• Manage and regulate stocks and supplies of consumables.
• Ensure all payments, collections from clients are deposited to banks and maintain accurate accounting records.
• Manage the overall security of the centre.
• Manage maintenance with all third-party suppliers.
• Ensure the centre has all regulatory permits and certifications.
• Coordinate staff training.
• Coordinate the efforts of clinical board and synergies activities with clinical partner.
• Provide timely, detailed, and frequent reporting to the Company’s Board of Directors.

Requirements and Skills

• Candidates should possess a B.Sc Degree in Healthcare Administration, Business Administration, Operations Management or related fields
• Minimum of 7 years managerial experience.
• Experience in management, operations, and leadership.
• High level HR duties
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Basic accounting skills.

Salary
N600,000 Monthly.

Application Closing Date
30th September, 2023.