IT User Support - Analyst at Renmoney

Renmoney - We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: IT User Support - Analyst

Location: Ikoyi, Lagos
Employment Type: Full Time
Industry: IT Services

The Position

• The IT Support Officer provides technical assistance to computer users, answers questions or resolves computer problems for clients in person, or via telephone or electronically.
• You will be required to provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Responsibilities

• Install and upgrade hardware and software and provide complete assistance while configuring hardware, software, and peripherals of the end-user systems
• Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
• Provide one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
• Resolve network-related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
• Coordinate with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.

Requirements

• Minimum of 2 years performing end-user support in a Microsoft Windows environment
• A strong and proven ability to prioritize and manage multiple end-user and systems issues at once

Preferred:

• Strong analytical skills and the ability to solve problems independently in the context of PC and end-user support
• Demonstrated knowledge of Microsoft Windows 7/8.1/10, Office 365, Sharepoint and Onedrive in a corporate LAN environment

This job is perfect for you if you:

• Enjoy adding structure and developing approaches to ambiguous problems
• Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
• Have excellent verbal and written communication skills

Application Closing Date
Not Specified.