VAS / IN / BOSS Specialist (Tier-2 / Simple Facilities Operator) at Hazon Holdings

Hazon Holdings is a continually growing and leading diversified business holdings with headquarters in Africa. We invest in areas with the greatest impact, raising standards through our synergy of diverse business units.

We are recruiting to fill the position below:

Job Title: Value Added Services / Intelligent Network / Business and Operational Support Systems (VAS / IN / BOSS) Specialist - Tier-2 / Simple Facilities Operator

Location: Lagos

Position Summary

• We are seeking a highly skilled and motivated VAS/IN/BOSS (Value Added Services/Intelligent Network/Business and Operational Support Systems) Specialist to join our team at a Tier-2/Simple Facilities Operator in the Nigerian context.
• As a VAS/IN/BOSS Specialist, you will be responsible for managing and maintaining the VAS, IN, and BOSS systems, ensuring smooth operations and efficient delivery of services to our customers.
• You will collaborate with cross-functional teams, including IT, network operations, product development, and customer care, to implement and optimize value-added services, intelligent network solutions, and business and operational support systems.

Responsibilities
VAS Management:

• Manage the end-to-end lifecycle of value-added services, including content provisioning, integration, deployment, and performance monitoring.
• Collaborate with product development teams to design and implement new VAS offerings, ensuring compatibility with existing systems and networks.
• Monitor VAS performance metrics, identify areas for improvement, and implement necessary optimizations.
• Conduct regular audits of VAS content, ensuring compliance with regulatory guidelines and industry best practices.
• Analyze market trends and customer preferences to identify potential VAS opportunities and drive revenue growth.

IN Management:

• Maintain and optimize the Intelligent Network (IN) infrastructure (HSS/HLR, STP/DRA, HSDP, OCS, AUC, PCRF, etc.), ensuring its reliability, scalability, and security. Collaborate with network operations and IT teams to troubleshoot and resolve IN-related issues promptly. Implement and manage IN services, such as number translation, intelligent routing, and charging solutions. Work closely with product development teams to support the integration of new services and features into the IN platform. Monitor IN performance metrics, conduct capacity planning, and propose upgrades or enhancements as needed.

BOSS Management:

• Oversee the Business and Operational Support Systems (BOSS) to ensure smooth operations and accurate billing.
• Manage the configuration, administration, and maintenance of the BOSS platform.
• Collaborate with finance and customer care teams to resolve billing-related issues and ensure accurate and timely billing processes.
• Perform regular audits of BOSS data, ensuring data integrity, and identifying and rectifying discrepancies.
• Generate reports and provide insights to stakeholders on BOSS performance, billing accuracy, and revenue assurance.

Integration and System Upgrades:

• Coordinate with internal teams and external vendors for seamless integration of new systems, services, and upgrades.
• Develop and execute test plans, conduct system integration testing, and ensure successful deployment of new services and upgrades.
• Work closely with IT and network operations teams to troubleshoot integration issues and ensure smooth transitions.

Documentation and Compliance:

• Maintain comprehensive documentation of VAS/IN/BOSS systems, configurations, and processes.
• Ensure compliance with regulatory requirements, industry standards, and internal policies for VAS, IN, and BOSS operations.
• Keep up-to-date with industry trends, technological advancements, and best practices in VAS, IN, and BOSS domains.

Qualifications and Skills

• Bachelor's Degree in Telecommunications, Computer Science, Information Technology, or a related field. A master's degree is a plus.
• Proven experience of 3 - 5 years in managing VAS, IN, and BOSS systems in the telecom industry.
• Strong understanding of telecommunications networks, protocols, and technologies, particularly in the context of Tier-2/Simple Facilities Operators.
• Familiarity with VAS platforms, IN protocols (e.g., SS7, SIGTRAN), and BOSS systems (e.g., billing, revenue assurance).
• Experience in integration projects, system upgrades, and migration of VAS, IN, and BOSS systems.
• Proficient in scripting and programming languages such as Python, Java, or SQL for system automation and data analysis.
• Knowledge of database management systems (e.g., Oracle, MySQL) and query optimization techniques.
• Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and external stakeholders.
• Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced and dynamic environment.
• Strong attention to detail and a commitment to delivering high-quality work.
• Knowledge of regulatory guidelines and compliance requirements in the Nigerian telecommunications industry is a plus.
• Certifications in relevant areas such as VAS platforms, IN protocols, or BOSS systems would be advantageous.

Application Closing Date
10th July, 2023.