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Corporate Retention Associate (Rivers) at Reliance Health

Posted on Mon 03rd Jul, 2023 - hotnigerianjobs.com --- (0 comments)


Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Corporate Retention Associate

Location: Port Harcourt, Rivers
Employment Type: Full-time
Department: Customer Success

Description

  • This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
  • The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
  • Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
  • Assist corporate clients in onboarding and navigating our system and the healthcare system in general
  • Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
  • Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
  • Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
  • Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.

Requirements
Ideal Candidate:

  • B.Sc. / HND Degree
  • Minimum of 6 months in current role
  • Must have met expectations in last appraisal
  • Strong written and spoken communication skills
  • Strong analytical thinking skills
  • Ability to work in a team and collaborate with various individuals
  • Strong interest in developing a career in a client-focused role
  • Sales/Customer Success/Client Relations experience are added advantages
  • Must be based in Port Harcourt.

Benefits

  • Work alongside & learn from best-in-class talent
  • Join a market leader within the Insurance space
  • Attractive Salary & benefits
  • Unlimited leave days
  • Free office lunch
  • Fantastic work culture
  • Work and learn from some of the best in the industry
  • Great work-life balance.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  

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