Customer Service Assistant at Zichael Nigeria Limited

Zichael Nigeria Limited is a fashion brand that creates stylish men's and women's outfits with a modern twist. They prioritize high-quality materials, timeless designs, and inclusivity, offering a versatile wardrobe for individuals seeking both style and substance.

We are recruiting to fill the position below:

Job Title: Customer Service Assistant

Location: Wuse, Abuja (FCT)
Employment Type: Full-time

Responsibilities 

• Respond to customer inquiries: Interact with customers via phone, email, or chat, addressing their questions, concerns, and requests in a prompt and professional manner.
• Provide product information: Offer detailed information about the fashion house's products, including sizing, materials, care instructions, and pricing, assisting customers in making informed purchasing decisions.
• Process orders and returns: Assist customers with placing orders, ensuring accurate information input and timely order processing. Handle returns and exchanges, following established procedures and providing support throughout the return process.
• Handle complaints and escalations: Address customer complaints and resolve issues to ensure customer satisfaction. Escalate complex or unresolved matters to the appropriate department or supervisor for further assistance.
• Assist with inventory management: Collaborate with the inventory team to monitor stock levels, update product availability, and provide accurate information to customers regarding product availability, backorders, and pre-orders.
• Assist with styling and fashion advice: Offer fashion advice, styling tips, and outfit suggestions to customers, helping them create cohesive and fashionable looks with the fashion house's products.
• Process payments and handle billing inquiries: Process customer payments accurately and securely, utilizing the fashion house's payment systems. Address billing inquiries, resolve discrepancies, and provide assistance with payment-related matters.
• Maintain customer records: Update and maintain customer databases with accurate and relevant information, ensuring customer records are organized and easily accessible for future reference and follow-ups.
• Collaborate with other teams: Coordinate and communicate with other departments, such as sales, marketing, and logistics, to ensure a seamless customer experience and address customer-related issues effectively.
• Stay updated on fashion trends: Keep abreast of the latest fashion trends, industry news, and product knowledge to provide up-to-date information and enhance the customer service experience.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND in relevant fields with a minimum of 2 years work experience.

Salary
N60,000 - N70,000 monthly.

Application Closing Date
10th July, 2023.