Regional Retail Coordinator at M-KOPA Nigeria (Ogun & Oyo)

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Regional Retail Coordinator

Locations: Ogun and Oyo
Job type: Full-time (On-site)
Department: Operations – Retail

Job Purpose

• The main purpose of a Regional Retail Coordinator is to support retail shops, depots and stock points on a day-to-day basis on logistics, stock, customer and sales service for smooth running and resolution of issues.
• You will report to the Senior Retail Operation Lead.

Responsibilities

• Stock Management: You will manage stock reconciliations and mitigate stock shortage occurrence In the region by re-ordering understocked Stock Keeping Units (SKUs)to individual shops.
• Aged stock: You will support Field Sales Managers, Sales Executives, and shops in aged stock returns and reallocations as well as in reporting lost phones.
• DSR Stock Holding: You will support FSMs, SEs, and shops to ensure all active selling DSRs and new DSRs are holding stock within the min-max levels.
• Phone Repairs: You will manage the delivery of phones to the repair center within SLA and customers pick up repaired phones within SLA.
• Cancellations: You will ensure cancellations within the region are closed in time.
• Shop assistants support: You will ensure regular coaching of shop assistants on processes, products, systems, and service
• Reverse logistics: You will ensure shops perform reverse logistics in adherence to M-KOPA standards.
• You will track and report the performance of shop assistants.
• You will develop retail strategies that support business objectives.
• You will resolve issues experienced by shop assistants as they arise

Requirements

• Candidates should possess at least a College Diploma in a Business-related field
• At least 2 years of working in sales or retail field
• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills
• A good leader with empathy ready to support low-level employees
• Clear communication on email, telephone, in person.
• Able to self-manage and take initiative without being micro-managed.

Benefits
What's in it for you;

• Private health insurance (inpatient outpatient, maternity, eye care, dental and gym facilities)
• Group Life Cover and Personal Accident Cover
• Company pension (A mandatory basic national social security scheme)
• Airtime and Data allowance (dependent on the nature of the role)

Application Closing Date
Not Specified.