Key Account Manager at Klasha

Klasha makes it easy for African consumers to shop online. We build technology that allows African consumers to easily access the goods they want on the continent. We enable payments online in local African currencies and can handle the last-mile logistics for our retail partners too. Statistically, Africa is the future, so we believe consumers on the continent should have the same frictionless access to the global e-commerce economy as consumers in the West.

Klasha was founded in Lagos, Nigeria in 2018 and is backed by Techstars, Ginco Investments and a group of notable angel investors. Klasha is run by 20-somethings from five nationalities that speak six different languages between them. Klasha has offices in Johannesburg, South Africa and Lagos, Nigeria.

We are recruiting to fill the position below:

Job Title: Key Account Manager

Location: Lagos
Employment Type: Full-Time
Department: Sales

About the Role

• We are looking for an Account Manager who is willing to join our Sales team.
• The ideal candidate will be responsible for identifying target accounts to maximise revenue and profitability, building strong client relationships with key stakeholders by meeting their needs, analysing commercial opportunities, including market trends, customer needs, and competitors' products or services.

What you will be doing

• Assist in managing client relationships by maintaining regular communication and addressing client inquiries or concerns.
• Support account managers in identifying and understanding client needs and objectives.
• Collaborate with the account management team to develop strategies for enhancing client satisfaction and retention.
• Assist in the coordination and execution of client projects, ensuring timely delivery and adherence to project goals and objectives.
• Work closely with internal teams (e.g., sales, marketing, operations) to ensure seamless project execution.
• Monitor project progress and provide regular updates to account managers and clients.
• Assist in analyzing client data and performance metrics to identify trends, insights, and areas for improvement.
• Prepare reports and presentations summarizing key findings and recommendations for the account management team.
• Support in tracking and documenting client interactions, project milestones, and deliverables.
• Provide administrative assistance, such as scheduling meetings, preparing agendas, and organizing client-related documents.
• Assist in preparing contracts, proposals, and other client-facing documents as required.
• Handle general administrative tasks to ensure the smooth operation of the account management department.

You should apply if you

• A Degree holder from any field.
• Can-do attitude and eagerness to learn.
• Organised, detail-oriented, and able to manage 30+ clients at once.
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision.
• Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation.
• Comfortable using and learning software: Google Sheet, CRM, Sales enablement tools etc.
• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.

Benefits
Our Klashans are the heart of the business, so we prioritize welfare and offer a wide range of competitive benefits including but not limited to:

• All the latest technology you need to do your role.
• Employee stock option scheme.
• Private health insurance.
• Mental health wellness benefits.
• Budget for French language classes.
• Hybrid; remote + office hours and flexible working conditions.
• Work-from-anywhere weeks; work from anywhere for three weeks in a year.
• Paid birthday day off.
• Team building events.
• Paid parental leave.
• Learning and development budget.

Application Closing Date
Not Specified.