Zonal Manager (Agent Banking Business) at Palmpay Limited

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Zonal Manager (Agent Banking Business)

Location: Mainland, Lagos
Job type: Full-time

Job Brief

• At Palmpay, you will be part of a purpose-driven community dedicated to creating a bold and versatile work environment.
• In Palmpay Payments, you will be an integral member of a growing organization that inspires passion, courage, and inventiveness - creating the future of global commerce and making an important, positive impact on millions of Palmpay customers and agents.
• If you are looking for a special place to take your Payments career to the next level, we want to talk with you!

Job Summary

• As a Zonal Manager in the Agent Banking Business, you will be responsible for overseeing and driving the growth and performance of agent banking operations within your designated zone.
• You will lead a team of Regional Managers and State coordinators and collaborate with internal stakeholders to ensure effective agent & aggregator onboarding, network expansion, and customer acquisition.
• The ideal candidate should possess strong leadership skills, a deep understanding of the financial services industry, and experience in agent banking or branch management.

Responsibilities

• Lead and manage the agent banking network within the assigned zone, including aggregators, agents, and their performance.
• Establish and maintain strong relationships with aggregators, ensuring their effective participation in the agent banking program and driving their engagement.
• Monitor aggregator and agent performance, track key performance indicators (KPIs), and implement strategies to drive business growth and enhance operational efficiency.
• Collaborate with internal teams, such as Sales, Operations, Marketing, and Risk, to develop and execute strategies for network expansion, customer acquisition, and revenue optimization.
• Provide guidance, training, and support to aggregators and agents to ensure compliance with regulatory guidelines, operational processes, and service quality standards.
• Conduct regular performance reviews, provide feedback, and implement performance improvement plans as necessary.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for product enhancement, service innovation, and network expansion.
• Ensure timely and accurate reporting of zonal and regional performance, including agent acquisition, transaction volumes, revenue generation, and customer satisfaction.
• Stay updated with industry developments, regulatory changes, and best practices in the agent banking space.
• Collaborate with the central management team to contribute to the development of overall business strategies, policies, and guidelines.

Requirements

• Proven experience in managing teams and partnerships in the financial services or banking industry, with a focus on agent banking or mobile financial services.
• Strong understanding of the agent banking ecosystem, including aggregators, agents, and mobile money platforms.
• Excellent leadership and team management skills, with the ability to motivate and develop teams to achieve targets and drive performance.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and implement effective strategies.
• Excellent communication, negotiation, and interpersonal skills to establish and maintain relationships with aggregators, agents, and internal stakeholders.
• Knowledge of regulatory requirements, compliance guidelines, and industry best practices related to agent banking operations.
• Willingness to travel within the assigned zone as needed.

Application Closing Date
Not Specified.